Proposing a four-dimensional portfolio model for service supply management in telecom industry in order to utilize ICT in command control systems

The ever-expanding development of new technologies, especially information and communication technology in the military, has revolutionized the form of wars. Military communications technologies are the basis for effective and accurate military missions. Therefore, providing physical and service items in the telecommunication industry is of particular importance in military matters.The vast majority of supply management models are limited to physical products and few are designed to procure service items, particularly, in the mobile operator industry. Therefore, this paper is aimed to propose dimensions, components and indicators of a multidimensional integrated portfolio model for service supply management in the mobile operator industry. Finally, the purpose of this paper is to identify a set of pertinent supply strategic actions for each group of supplied services. Combining the three high-cited models in the literature background, and adding a new dimension through in-depth interviews with the experts, a four-dimensional multilevel relational reflective model has been proposed for service supply management in the mobile operator industry. This model has been built up using the Fuzzy Delphi method conducted among the mobile industry experts and its goodness of fit has been confirmed through factor analysis. After finalizing the model, it has been applied in MCCI company and 50 services procured by the company has been classified into 16 groups. Then, for each of these groups, based on the suggestions in the literature background, along with using the focused group technique, the pertinent supply strategic actions have been proposed. Finally, a gap analysis has been conducted between the current and the ideal performance of MCCI about applying the list of supply strategic actions.