The Drivers of Sustainable Cyber Service Offer in the Government with an Emphasis on Maintaining Security Using Artificial Intelligence

Due to the increasing development of information technology, researchers estimate that in the near future, organizational structures will act hastily for fear of backwardness. Without sufficient attention to the security dimensions, they ignore the need for intelligent security simply by emphasizing cyberization and allocating large costs for preparing the technical infrastructure. In this regard, by observing the security dimensions, our research tries to identify and prioritize the drivers that have the most ability to provide cyber services.

Our research is descriptive-analytical. The data collection is done theoretically in accordance with library studies; its tool is analytically questionnaire and data analysis is conducted by SPSS and Mic-Mac software.

Considering the security dimensions according to experts, we identified 12 drivers with the highest potential to provide cyber services and prioritized them in 4 areas. Next, by considering the two parameters of action and reaction, we explored the relationships between the drivers. Finally, we tried to bring the system closer to stability by prescribing an appropriate procedure.

According to the results of the research, in order to provide cyber services, the government should consider the degree of the organization's action and reaction and avoid making sporadic decisions that do not have a specific priority. In the realization of its cyber services, it should also pay special attention to the security dimension.