Obstacles and Solutions for Deploying Quality Management in Sports Federations

This study conducted to recognize the obstacles and directions of quality management implementation in Iran Sport Federations.

The method of research was mixed (qualitative & quantitative); in qualitative phase, the obstacles and direction have recognized through deep, solitary and semi structured interviews and content analysis of library studies, and in quantitative phase the  identified axis’s have priorised through paired comparison questionnaires and AHP. The participants in both phases were selected by targeted and snowball sampling among heads of federations, top national sport managers and experts of sport management and interviews have been done until reached to theoretical saturation.(17 Experts)

The result of open and axial coding of interviews and library studies, conducted to identifieng 59 abstacles that categorized therough Axial coding to 7 overall subjects;  Forthermore 63  efective solutions and intitutions also recognized and categorized in 7 overall subjects.

The main identified subjects of obstacles orderly were organizational culture, human resources and managers, processes and innovation, society and athletic environment, management and planning, rules and organizational structure, IT and corresponding directions was SRM development system and process development and training and culture making. Like most other quality management models, identifying the needs and expectations of costumers, had highest priority in this research.