Identify and ranking of the factors affecting the efficiency of rural information and communication technology offices

Information and communication technology are one of the new technologies that has been introduced to the villages in recent years and is a tool for the sustainable development of these areas and achieving the quality of life of rural residents. The purpose of this study is to identify and rank the factors affecting the efficiency of rural information and communication technology offices in Lorestan province. The research method is descriptive-analytical and the data collection method is library and field. The statistical population is 267 agents of rural information and communication technology offices in Lorestan province. Using Cochran's formula, 158 agents were selected as a sample. The questionnaire includes four categories of human, technical, organizational and process factors in the form of 27 variables. The obtained Cronbach's alpha is equal to 0/757. The results showed that the average of all effective factors in increasing the efficiency of rural ICT offices is above average. According to Friedman test, technical factors are in the first place and the coefficient of determination showed that these 4 factors explain % 64 of the efficiency increase variable. Using beta coefficient, the share of technical factors is 0/430, the share of human factors is 0/391, the share of organizational factors is 0/278 and finally the share of process factors is 0/218. In other words, 4 categories of technical, human, organizational and process factors have the most role in predicting the variable of increasing the efficiency of ICT offices in Lorestan province, respectively.