Factors Affecting Productivity Management and its Improvement Strategies in Government Service Organizations

This study aims to identify the factors affecting productivity management and rank its improvements within government service organizations.  In terms of the type of data, this is a descriptive, applied, and inferential survey, and it is both qualitative and quantitative. This paper follows a three-step process. The theoretical sampling method was thus used to select a sample of 15 productivity experts from within the university and managers from government organizations in Tehran province for semi-structured interviews. It is a specialized sampling method. The interviews were analyzed using NVivo Plus software. Additionally, 102 items were derived from the interviews, based upon open coding, and classified into 21 sub-indexes and two main indices. As part of the second stage, the quantitative aspect of the research, Shannon Entropy, was used to determine the importance of various factors affecting productivity management. The third stage of ranking productivity improvement strategies in public service organizations utilized the MABAC method. The results showed that the indices of accountability, work experience, interdepartmental challenge, expertise and skill, flexibility, interdepartmental communication, training, workload, structure transparency, information and communication technology, organizational culture, safety and health, research and development, leadership style, innovation, and creativity, respectively, gained the highest degree of importance among the factors affecting the productivity management of government service organizations. Further, research findings indicate that improving service efficiency, improving service standards, improving service effectiveness, developing a program to improve service productivity, encouraging leadership involvement, and establishing periodic monitoring are the most effective strategies for improving productivity in government service organizations.