Designing an Implementation Model for Improving and Reconstructing the Social Security Organization

Statistical facts show that the largest insurance organization in the country, the Social Security Organization, will face a deficit in the payment of its pensions in the near future. This prediction indicates that the financial instability of the Social Security Pension Fund could turn into a deep crisis in the future if no plan is articulated for reforming its structure. The purpose of this qualitative research is to design a model for implementing the strategy for improving and reconstructing the social security organization through a data-basis method. For this purpose, while conducting open interviews with 9 experts of the Social Security Organization, and 4 university professors in the field of management, we collected a collection of basic themes (623 themes) during the open coding process and extracted some categories (18 categories) from them. We determined the components of the axial coding paradigm. They include causal conditions (review of decision-making process, human factors, and management of resources and costs), background (organizational knowledge and collective intellect, organizational financial situation, and conflicting laws), central category (modified parametric corrections), intervention conditions (decisions of extra-organizational authorities, legal violations, managerial and organizational factors), strategies (improving the quality of services, cooperation, collaboration and development of infrastructure) and the consequences of implementing improvement and reconstruction strategies (creating transparency, trust, and audience satisfaction, access to Organizational services and organizational sustainability and competitiveness). Findings showed that parametric reforms have the greatest impact on the implementation of the strategy of improvement and reconstruction of the Social Security Organization. They will improve the financial crisis of the Social Security Organization and provide the necessary conditions to resolve this crisis.