Quality management systems in the performance of educational centers: educational policies and management processes

The present study sought to investigate the effect of quality management systems on the performance of educational centers. The statistical population of this study included 618 school principals in Bojnourd. Using the sampling method of 237 floors, the school principal was selected as a statistical sample. Necessary information for testing research hypotheses was collected through Moghimi (2009) and Saki (2013) standard questionnaires.The validity of these questionnaires was assessed in the form of confirmatory factor analysis and Cronbach's alpha was used to assess its reliability. In order to analyze the data, structural equation modeling technique and AMOS24 software were used. The results of this study showed that quality management systems with the dimensions of support and leadership of top management, strategic planning, customer orientation, employee identification and training, employee empowerment and teamwork, quality measurement and analysis, quality assurance and productivity improvement outcomes And quality has a significant effect on the performance of educational centers.