Evaluate the Quality of E-Learning Services and its Impact on Service Recipients (Case Study: University of Sistan and Baluchestan)

Examining the quality of educational services is one of the critical steps to improving the quality of universities, and using the opinions of students, as recipients of services, can greatly help to improve the quality of virtual education. Therefore, the purpose of this research is to evaluate the quality of virtual education services and their effect on the satisfaction of the service recipients of the University of Sistan and Baluchistan. The method of this research is a description of the correlation type. The statistical population of the study included the students of Sistan and Baluchistan University. A standard questionnaire was used to collect data, the validity, and reliability of which, have been confirmed. To analyze the data, Pearson's correlation test was used in SPSS software. The results show that there is a positive and significant effect on the satisfaction of service recipients between the quality dimensions of virtual education services. There is no significant positive relationship between responsiveness and service recipients. The results show that sufficient resources and information should be provided to the staff in order to improve the response situation and investigate students' problems. In order to increase the quality of virtual education services for the satisfaction of service recipients, it is necessary to identify the deficiencies as soon as possible and take action to improve the response status of students.