Designing of performance evaluation indicators of banks by network data envelopment analysis, with FDH and SBM approach

Performance appraisal is essential for any bank to plan and control. And considering the role of banks in the country's economy, measuring its efficiency is very important, so it is necessary to use appropriate models to assess the efficiency of banks. One of these models is data envelopment analysis. Due to the multi-stage structure of banks, conventional data envelopment analysis models cannot be used, because conventional models do not pay attention to internal structure, intermediate products or communication activities And provide an estimate of the quality of performance. Also, conventional models pay less attention to the nature of inputs and outputs and have a radial nature, so the aim of this study is to provide a new model of NDEA with SBM model and FDH model for eliminating the weakness of conventional DEA models and Have a higher resolution. Also, for experimental study, to evaluate the performance of 20 branches of a commercial bank by considering the indicators, number of personnel and staff working hours as input and free deposits (free of charge and costly deposits) and facilities as intermediate indicators (intermediaries). And the indicators of overdue receivables and received fees have been considered as output and the ranking the branches , and finally efficient and inefficient branches have been identified. And the necessary strategies were given to improve the performance of inefficient branches.