Pathology of the Quality and Excellence Model of I.R.I. Police in Line with the Organizational Transformation and Development Plan (Case Study: Police Stations of the Police Command of Kurdistan Province)

One of the most important measures that successful organizations take to improve their effectiveness is correct and timely diagnosis. According to the importance of this category, in the present study, the pathology of the quality and excellence model of I.R.I. Police was investigated in line with the transformation and organizational development plan in the police stations of Kurdistan province.

In terms of its objectives the present study is of an applied research type and in terms of the nature of the data it is quantitative and of a survey type. The tool for data collection was a researcher-made questionnaire. The statistical population of this research was the commanders, middle managers and knowledgeable employees in the field of Makna project in the police command of Kurdistan province and the clients of the police stations who were selected by simple random sampling method. The sample size was determined according to the accessibility and the availability based on the scientific method and according to Morgan's table. Finally, 150 questionnaires (80 clients and 70 employees) were distributed in different departments considering proportionate allocation. The validity of the questionnaires was confirmed by the opinion of the professors and its reliability was obtained using Cronbach's alpha coefficient as 0.952. The SPSS software was used for data analysis.

The findings of the research show that among the damage dimensions of the Makna plan in the police command of Kurdistan province, the most damage is related to "organizational damage in the police station environment" and "group damage in the field of competitive atmosphere" and the lowest amount of damage is related to "individual damage in the field of patterns" "behavioral" and "organizational damages in the field of processes" according to the clients and employees of the police station. The rank average of the damage dimensions of the Makna project in police stations has a difference, and according to the results of the chi-square test (10.936) and the obtained significance level (Sig.: 0.012), it can be said that the difference between these averages is significant.

The results showed that the existing situation of organizational, group and individual injuries of the police stations of the Makna plan in the police command of Kurdistan province is not suitable and has a significant difference from the desired situation.