Dimensions and components of increasing the quality of educational services in the virtual education system of the Islamic Azad University of Boushehr province

The increasing demand for remote education programs has turned the concern of their quality into one of the most important issues and has made it necessary to pay attention to the quality of these educations. The aim of the research was to identify the dimensions and components of increasing the quality of educational services in the virtual education system of the Islamic Azad University of Bushehr province.
The qualitative research method was thematic analysis. In order to collect and compile data, in the first phase of the document review method (library method) and in the second phase, a semi-structured interview tool was used with 10 experienced professors. The sampling method was targeted and accessible. In the qualitative phase, data analysis was done using MAXQDA 2020 and Excel 2019 software.
The findings showed that process requirements include interacting with other virtual training groups, dedicating more hours of online training, etc.; Aesthetic requirements include technological factors and online restriction reduction capabilities; The content requirements include two components of the electronic learning management system and appropriate course content; The requirements of external organizational participation include the infrastructure component of the virtual education system, the quality of the service delivery system; process requirements including the quality of behavior of virtual education supervisors and the application of virtual education standards; Educational requirements include index of continuous discussion groups, simultaneous audio and video interaction.
Strengthening and implementing quality educational services in the virtual education system of the Islamic Azad University of Bushehr province can help universities in various fields of study and learning processes.