Examining the Impact of Nurses quality of work life on Their turnover Intention: Moderating Role of Workplace Incivility

Turnover among nurses is one of the important issues for managers in this field. Many factors such as Workplace Incivility and quality of work life affect nurses' Turnover Intention. In this regard, the aim of the current research is to investigate the effects of nurses' quality of work life on Turnover Intention with the moderating role of Workplace Incivility.

The present research was of the descriptive correlational type. The target population consisted of all nurses working in Imam Reza, Shahid Madani, and Children's hospitals in Tabriz. A sample of 320 nurses was selected using the available sampling method. Data were collected through a two-part questionnaire, including demographic information and research variables. Descriptive and inferential statistics were employed for data analysis. The data analysis tool used was SmartPLS version 3.2.8, based on the partial least squares (PLS) method.

The results obtained from the model analysis indicated that the hypotheses related to the impact of the quality of work life on Turnover Intention have an inverse effect (t = 3.01, p = -0.163). The Workplace Incivility has a direct effect on the Turnover Intention (t = 11.99, p = 0.583). Additionally, the moderating effect of the Workplace Incivility in the relationship between quality of work life and the Turnover Intention among nurses was confirmed (t = 6.84, p = -0.327).

Based on the results obtained, it can be concluded that the effects quality of work life and the Workplace Incivility on nurses' Turnover Intention are confirmed. Furthermore, the moderating the effect of the atmosphere moderator Workplace Incivility was also proven in the effect of the quality of work life on the Turnover Intention, that is, the more uncivil the work environment is, the effect of the low quality of work life on the increase of Turnover Intention is also greater.