A Policy Model in the Field of Municipal Urban Services using a Mixed Method

Policy making is one of the suitable approaches in acquiring city developing goals and providing better services for citizens. This research was accomplished by the objective of policy making in the city services in municipality by using mixed approach. This research is an applied research. The research is accomplished by utilizing mixed approach in both quantity and quality areas. In quantity area, data was gathered by questionnaire tool. The research population consisted of 10 persons of expert managers of municipality. Dimensions and components of screening and selecting were done by Fuzzy Delphi and utilizing Fuzzy DEMATEL method, their relationship was determined then the pattern was designed, and finally by using Fuzzy Analytical Network Process weighed and prioritized. The findings of the quality part indicated that the pattern included five dimensions including: “environmental”, “economical”, “cultural”, “contextual”, and “operational” dimensions orderly and 20 components. The findings of quantity part and Fuzzy DEMATEL indicated that there is a kind of relationship between dimensions, so that the “environmental”, “economical”, “cultural”, “contextual”, “operational” dimensions have mutual effects on each others, orderly. The weighing findings also showed that the “operational” dimension had the most weight, and the components “human capacity”, “evaluation”, and “implementation” acquired the first, second and third importance, orderly. So, it is proposed that the managers of municipality concentrate on human resources to implement the proposed pattern for enabling the human resources in interoffice part and have coordination with superiors in out of organization part.