Modeling and Scenario Analysis of Critical Success Factors for the Implementation of Industry 4.0 in Healthcare

The implementation of Industry 4.0 in the healthcare sector to improve community health is of great importance. Therefore, it is crucial to identify the critical success factors for implementing Industry 4.0 in the healthcare sector, model them, and analyze scenarios for targeted interventions. This issue has not been investigated in previous studies, and this research aims to fill this research gap. This research was conducted in two qualitative and quantitative stages. The statistical population was experts in both stages, and the judgmental and snowball sampling methods were used. The first stage had a population size of 17, determined based on theoretical saturation, while the second stage had a population size of 10. Thematic analysis was used as the data analysis method in the first stage, and fuzzy cognitive mapping was used in the second stage. The results showed that "competent managers," "support and cooperation," and "competent human resources" have the most significant impact, while "project management," "appropriate planning," and "support and cooperation" are the most susceptible. Furthermore, "support and cooperation," "appropriate planning," and "project management" are the most central. Three forward and three backward scenarios were designed for more effective interventions. It is recommended to improve the organization's educational system, strengthen the succession system, implement transparent contracts, and improve the quality of human resource management to achieve independent variables.