Internet of Things in the organizational architecture of motorcycle after-sales service companies (case study: Kavir Motor)

Today, with the arrival of new technologies brought by the fourth industrial revolution, organizations can improve their productivity. And considering the many challenges that exist in the country's motorcycle industry; Including sanctions, and various environmental requirements and pressures, motorcycle after-sales service companies are forced to establish a comprehensive software management system. Also, with the advancement of technology and the introduction of new technologies such as the Internet of Things, services are provided for organizations that can help them have a more efficient organizational architecture than before. The result of this research is the design of an organizational architecture based on the Internet of Things for after-sales service companies in the motorcycle industry. To achieve this goal, the inspection unit of one of the branches of Kavir Motor Company was selected as a case study and its processes were rewritten using a piece of hardware based on the Internet of Things; Then, by choosing the famous Zackman framework as the organizational architecture, the first two lines of this framework were rewritten with the Internet of Things and a new organizational architecture based on the Internet of Things was created. In this research, the Internet of Things is the independent variable and the pillars of Zackman's framework (data, function, network, people, time, motivation) are the dependent variables. Based on this, six hypotheses were considered for the research and according to the research questions and hypotheses, a questionnaire was designed for scientific experts in the field of organizational architecture and Internet of Things, and after gathering the opinions of experts and analyzing the questionnaire with chi square test, a questionnaire was also designed for Transportation industry experts (managers and experts in the field of information technology of after-sales service companies) designed and after completion by them and analysis with the third order Wilcoxon test, conclusions were drawn regarding the research hypotheses, which finally out of the six research hypotheses, The fourth hypothesis of the research was rejected, and the first, second, third, fifth and sixth hypotheses were confirmed.