Analysis of Challenges Affecting the Job Efficiency of the Bank Melli Iran Personnel During the Covid-19 Pandemic

As a crisis, the Covid-19 disease affected all aspects of people's lives, especially the occupational aspect.  Bank employees were more under pressure due to the type of service they provided to the public. The aim of this study was to analyze the challenges affecting the job efficiency of some of the Bank Melli Iran personnel during the Covid-19 pandemic.

This was a qualitative research project with a phenomenological approach. The research population was the employees of Melli Bank branches in the 10th district of Mashhad City, Iran in 2021, from among whom a sample of 10 people was selected by purposeful sampling, the sampling process continuing until saturation. Data were collected through semi-structured interviews and analyzed using the inductive thematic analysis method.

Data analysis showed 12 sub-themes, 3 main themes including challenges at the individual, interpersonal and organizational levels, and a core theme.

The findings of this study show that the Bank employees’ concept of the Corona pandemic can affect their work efficiency.  These findings can be used for planning to solve the problems and challenges of this group of people after the Corona pandemic.