Productivity Evaluation and Measurement in Iranian Petroleum Industry Health Organization

In health care provider organizations (HCPOs), there are several sub-units, simultaneously providing health and preventive services to the population covered, in which measuring productivity is one of the most important challenges for the managers of these organizations. Hence, the purpose of this study is to provide an integrative approach of data envelopment analysis (DEA) and Malmquist productivity index (MPI) to monitor the productivity in Iranian Petroleum Industry Health Organization (PIHO) as an HCPO. In this study, using the indicators related to efficiency and defining the specialized indicators affecting the performance of the sub-units of this organization, the growth rate of the performance of the sub-units was determined through calculating four distance functions and Malmquist productivity Index. According to the results of this study, 27 specialized indicators in the fields of direct and indirect health and preventive services for monitoring the effectiveness of proposed HCPO have been presented. Also, the growth rate of productivity of the fifteen areas of the organization under study has been evaluated from 2019 to 2021. The innovative aspect of this article lies in the definition of effectiveness measurement indicators and presentation of a theoretical framework for monitoring the rate of productivity in HCPOs. The findings of this applied research in health service organizations can be used to enhance capacity in different areas of health care and save resources.