Presenting a Model for Documenting Managers' Experiences in Order to Improve the Quality of Social Security OrganizationTraining Courses

Researches show that today, more attention has been paidto the documentation of managers' experiences, for this reason, it isnecessary to identify the factors affecting it so that solutions can beprovided to improve the documentation of managers' experiences.Considering the importance of the topic, the present researchexamines providing a model for documenting the experiences ofmanagers in order to improve the quality of training courses of thesocial security organization of Bushehr province.

The study method is qualitative, whichwas done using in-depth interviews. The participants were expertfaculty members, management specialists and those involved in thefield of documenting experience in 2021-2022. Sampling in thequalitative part was done purposefully and with the expert networktechnique, and 10 people participated in the interview.

The final results of the research based on the interviewsshowed that the factors influencing the documentation of managers'experiences are: 1) causal factors (social capital, support of seniormanagers, collaborative management, organizational culture,motivation); 2) contextual factors (laws and regulations,information technology, organizational atmosphere, trust-basedorganizational communication); 3) intervention factors (traditionalorganizational structure, traditional management styles, lack ofsupport from top managers, managers' resistance, managers'busyness, managers' lack of skills); 4) strategies (goals, analysis ofconditions, analysis of resources, identification of organizationstrategies, use of modern technologies); The components ofdocumenting managers' experiences (identifying experiences,recording experiences, sharing experiences, applying experiences);Consequences (productivity, learning organization, solvingorganization problems, modeling others' business)

Based on the findings of this research, it can be saidthat many causal, interventional, contextual factors and strategieshave an effect on the documentation of managers' experiences,which should be paid attention to.