Electronic municipality services development guidelines based on SWOT analysis (case study of Tehran s 13thregion Electronic municipality)

Having and developing Electronic urban services in municipalities out of doubt has many advantages in urban management. considering the authority increase in urban management we can find the necessity of master planning for services development in Electronic municipalities. This article is a research report which is done to determine electronic municipality service development for Tehran 13th region. In the first step of this research the effective key actors for municipality electronic services are determined and in the next step existing strategic factors in each area are recognized. Then each of these factors determining their importances were evaluated based on evaluation of internal and external factors matrix. So the internal and external factors are put into levels and the most important opportunities, threats and weak points of region’s municipalities in electronic services are introduced. Finally using the tools of strategic situation determination some guidelines in two groups of main and specific for electronic municipality services development are provided.