Knowledge Management (Case Study: Communications Organization of Khuzestan Province)

This paper aims to assess the perceived importance (PI) and actual implementation (AI) of five preliminary knowledge management (KM) success factors, i.e. business strategy, organizational structure, knowledge team, knowledge audit, and knowledge map in the telecommunication Organization. A questionnaire survey was conducted on Ahwaz telecommunication organization. 40 middle and top managers where chosen as sample with simple random sampling method. Data were analyzed using indices and parametric statistics by using factor analysis and mean rating. The results show that the Ahwaz telecommunication organization's managers are moderately aware of the importance of all the KM factors but fall short of actual implementation.