Applied Framework for Analyzing Vehicles Drivers Clusters in an Approach to Manage Relationship with Citizenship

Citizenship relationship management has inspired by customer relationship management in private sector has entered in public litrature management. Considering citizenships as public sector organizations clients, such management attemps to improve public sector organization activities. Trafic police is one of the organizations that have an important role in improvement of people satisfaction from public services when performance is improved. Dreadful condition of accidents in Iran and developing countries, in number and severity, required a particular attention to formulate framework to mitigate the road accidents. This question increases the responsibility of traffic police. In this article looking at police and citizenship relationship as a social exchange, related documents and literatures reviewed and a framework for vehicle drivers compartmentalization introduced. Criteria used in construction of suggested framework were quantity and cost of accidents. After analysis, necessary strategies for each cluster are given.