Relationship Between Cybernetic and Knowledge Management in Organizations

Nowadays, organizations have concluded that no other resource than knowledge can situate them most desirably in this competitive world. Therefore, more than any other factor, the spotlight has turned upon employees as the owners of knowledge. Also ‘knowledge management’ as a tool which can accumulate the existing knowledge, organize it, make it dynamic, and disseminate it in the whole organization, has taken on a new significance. But, what matters is the way other dimensions interact, in terms of influence, with the knowledge management. This article studied the effect as well as the relationship between cybernetics – which includes six main dimensions of ‘variety and constraint,’ ‘entropy and information,’ ‘the law of requisite variety and the decision rule,’ ‘goal-directedness and control’, ‘feedback and distinctions and relations’ – and knowledge management process – which is comprised of four main dimensions of ‘knowledge creation,’ ‘conversion and transfer,’ ‘preservation,’ and ‘application’. Our statistical population included the staff of Farassan Company, and questionnaires were deployed for gathering the data. According to the analysis, dimensions of ‘variety and constraint’ as well as ‘knowledge transfer and conversion’ were excluded on account of having poor indicators. In addition, research results confirmed the conceptual model with the data collected and the fact that a significant relationship between knowledge management process and cybernetics existed.