A Framework for the Assessment of BPM Implementation Readiness in Organisations (Case Study: Tehran Regional Electrical Corporation)

Novel approaches such as "Business Process Management” (BPM) have been taken seriously nowadays, by most industrial sectors due to the role they can play in increasing organization productivity. Accordingly, in order to avoid wasting valuable resources, and even more importantly, to protect the organization against potential hazards of BPM implementation, we must make sure of the organization’s readiness for its successful implementation. The purpose of this study was to present a framework for the assessment of BPM implementation readiness in such organizations. This case study, carried out on Tehran Regional Electric Company (with a statistical society of managers and experts on different levels of that organization) was a 'developmental' and 'applied' study since first the key factors for BPM success were identified, integrated, and developed; and then on the basis of these factors the final framework was presented. T-student techniques, ANOVA (Variance analysis), Chi square, and Friedman tests were used for the hypothesis testing. Finally, findings demonstrated that the company didn’t have enough Readiness for BPM implementation.