Evaluating Satisfaction Among Recipients of Family Physician Services in Birjand and Khusf, Iran

Health and security are among primary rights of each society, whose securement falls upon the government. The family physician is responsible for providing comprehensive and high-quality services according to the necessities of the population in order to maintain and promote physical and mental health. The purpose of the present study was to evaluate the satisfaction of the recipients of the family physician services provided throughout the cities of Birjand and Khusf, Iran.
For the purpose of this cross-sectional study, 218 service recipients were randomly selected from 12 health centers of Birjand and Khusf using an appropriate allocation method, and standard questionnaires were distributed amongst the individuals. The data were analyzed using multiple analysis of variance (multiple ANOVA), t-tests (or Mann-Whitney tests), and ANOVA (Kruskal-Wallis) with an error coeffection of 5% through the application of the SPSS (v. 18) software.
Males made up 38.2% of the study samples, and 77.2% were residents of rural regions with health centers. The overall consent score with the family physician services provided was 3.58 ± 0.66 (out of 5). The results of multiple ANOVA indicated that gender, age, and residency in rural areas with health centers had significant effects on the overall satisfaction of the service recipients.
The recipients of the family physician services were, in general, satisfied with the offered services of the program. However, the program requires further quality improvements with regards to the facilities and the effectiveness of services.