Quality Break in Educational Services of Medical Students of Iran and AJA Universities of Medical Sciences, 2016

The current study aimed at evaluating the quality gap in educational services by the medical students of Iran and AJA universities of medical sciences.
The current cross sectional study was conducted on 82 medical students taking part voluntarily. The service quality (SERVQUAL) form was applied. This form assayed the quality break of educational service (security, responsiveness, empathy, reliability, and tangibility). The score of the break in quality of educational services was computed by perception minus expectation scores. Data were analyzed by the Wilcoxon and Mann - Whitney U tests. P There was quality break in all five dimensions of educational services in both universities. The largest and smallest breaks were detected in security and empathy, respectively, in both universities. There was no significant difference in the quality break between the two universities.
The medical students’ expectations in Iran and AJA universities of medical sciences were higher than their perceptions of the existing situations; also, their expectations were not met in all dimensions of the services.