حامد نظرپور کاشانی

Abstract This article analyzes and illustrates the state of the scientific production of financial literacy, knowledge, and customer experience in the context of the capital market based on scientometric techniques, articles indexed in the Web of Science database between the period of 1977-2022 and the discovery of research gaps. The current research is of a descriptive and applied type, which was conducted using co-occurrence analysis of words. The statistical population of this study comprises scientific articles in the fields of financial literacy and customer experience. A total of 789 articles were selected from two areas close to business management and business finance, and the data were analyzed using VOSviewer software. The most and most frequent words "financial literacy" and "behavior" which are the results of co-occurrence of words and are related to the word "investment"; Seven thematic clusters were also identified: the experience of the financial crisis of COVID-19, financial literacy and investor behavior, asset management, customer satisfaction and experience of services, financial education and knowledge, retirement economy, strategic plan and development of financial education. Keywords: Financial literacy, financial knowledge, customer experience, capital market, scientometrics

Equitable geographical distribution of healthcare system initiatives, aimed at increasing quality and economic efficiency, is a crucial aspect of ensuring access to healthcare services. This study seeks to elucidate the contextual, procedural, and outcome factors of health marketing in Iran, with a focus on enhancing and improving health services.

This research was conducted using a qualitative approach. The sampling method employed was purposive, resulting in the participation of 51 experts. The study data were analyzed using content analysis.

The findings of this study have been categorized into conceptual subgroups, including causal conditions, foundational components, strategies, contextual factors, intervening factors, and consequences of implementation.

Adopting an effective health marketing model can create opportunities for service providers to generate sufficient income, thereby motivating them to deliver high-quality services. Attracting ample income, in addition to ensuring service quality for recipients, will also lead to their satisfaction with the healthcare system and contribute to the continuous provision of desirable services.

Consumer’s behavior, as an important aspect of lifestyle, explains the details and general ways of allocating incomes, using resources, eating and clothing, as well as numerous other issues. Closer look at consumers’ behavior indicate how their behavior is based on their insights and intentions. Investigating the splendid book of Nahjolbalaghah, this research is intended to propose a model for insights, intentions, and deeds concerning consumers’ behavior. This is an explorative research following theme analysis. Additionally, it is a process of analyzing diverse and dispersed contextual data to change it to rich, detailed, andintegrated data.The results indicated that about 820 codes and statements inNahjolbalaghahare relevant to this subject. They embrace three broad themes including insight, intention, and deeds, as well as 21 organizing themes. Insight consists of theology, cosmology, anthropology, study of religion, and knowing Satan. Intentionincludes orientation toward God, Hereafter, life, humanity, justice, religious legitimacy (Halal), paying attention to other creatures, quality, and pattern. The theme of deeds contain logical and proper consumption, no waste of the blessings, spending on others,considering priorities in consumption, appropriate consumption with regard toconditions of the time and society, consuming religiously legitimate things, and consuming things with regard to their source.

Many researches have been done to identify the impact of intangible resources stem from some specific organization analysis and case studies. To generalize these researches validity, we have to see large-sample studies demonstrating how organizational elements may or may not enhance the organization’s performance in independence, complementary, or interactive manner. Moreover, So far, little attention has been centered on this issue in public universities. The present study aims to bridge this gap by investigating the impact of "a set of independent intangible organizational resources and their interactions" on organizational performance in a sample of Iranian institutes of higher education. In this research, the structural equation modeling method is used to test the proposed hypothesis. Also, the population of the present study included Iranian grand public universities, and the sample selected is based on purposeful sampling method. The results of structural equation analysis indicate that organizational performance can be well elucidated by five intangible organizational elements (managerial capabilities, human capital, evaluation system, employee relations, and organizational culture) and the interactions among them.

The subject of organizational learning has enticed so much attention lately and in this process numerous studies have also been conducted to highlight factors affecting its acquisition and/ or development. These findings have demonstrated the fact that the prevailing culture in any organization has considerable influence on the level of their learning ability and performance.The main purpose in this paper is to investigate the overall influence of organizational culture on its learning performance, and then to measure the contribution of each type of culture to its learning level. Accordingly, four distinct culture types, namely; group culture, development culture, national culture and finally hierarchical culture were selected and applied in the course of this research.This research is non-experimental in its nature and is based on correlation method to arrive at its conclusion. For gathering adequate information, we have used a combination technique including literature review, internet search, interview and questionnaires.We used regression techniques for performing necessary statistical analysis and attaining reasonable conclusions. We have also, in the latter part, applied our finding to “Ghadir Corporation” to examine their implications in the real world.This paper confirms our basic assumption and demonstrates that organizational culture has real influence on its learning performance. This study further indicates that the contributing effect of each of four selected culture types, can be ranked in the order of their importance as following: Group Culture, First; Development Culture, Second; Hierarchical Culture, Third and Rational Culture, Fourth.