نعیمه برجعلی لو

Flight crew management is an important factor in flight in order to ensure operational safety and reduce flight errors. In order to monitor all threats and errors managed or not by flight pilots, considering flight safety factors that will have a direct impact on pilots' errors is one of the basic and important issues to maintain an airline at an acceptable level of safety performance. In accordance with literature review study on the subject in airline companies, it is observed that there is a gap in the comprehensive consideration of the identification and evaluation of the basic factors of flight safety which are affected on the pilot’s errors during flight. Therefore, in this paper, an evaluation method of the pilot’s performance management is proposed by providing criteria and sub-criteria and also the pilot’s error assessment in order to increase the level of flight safety. The statistical population of this research is active airline pilots in Airbus fleets of wide-body and narrow-body aircrafts. Simple random sampling has been used to collect the data which are needed for the research and also to analyze them. In this research, the method of data discovery and content validity has been used in order to identify the criteria which are affected the pilot’s error. The most important achievement of the paper are the identification of the types of errors which affecting the pilot’s error and how to evaluate them, as well as the discovery of the effective safety factors.

Human resource management is one of the most important priorities in the aviation industry to enhance flightsafety. In the meantime, pilots resources management is an important factor to reduce cockpit crew’s errors as well as increasing flight safety and quality. In order to monitor all threats and errors (as managed or not managed by pilots), considering the criteria which have a direct impact on the pilots' resources management, is the basic and important issues to maintain an airline at an acceptable level of safety and quality performance. There is a gap in literature review to identify and prioritize the effective flight safety criteria which have a direct relationship with the pilots' errors. In this paper, a method for pilot’s resources management is provided to identify criteria and sub-criteria as well as prioritizing them in order to examine the degree of correlation and its effect on flight crew error. The statistical population of this research is active airline pilots in Airbus fleets of wide-body and narrowbody aircrafts (A total of 150 pilots were selected from 200 flights). Simple random sampling has been used to collect the data which are needed for the research as well as their analysis. In this research, the data-oriented method (Exploratory Data Analysis, regression, Analysis of Variance) and content validity method are applied in order to identify the criteria affecting the rate of pilot’s error and also prioritizing the criteria. Discovery of various effective criteria (communication, awareness of the environment, effective decision making and problem solving approach, leadership, stress management) on the pilots' resources management and also the extent of its relationship with pilots' errors and how to evaluate it, including the findings of this research.

Information and communication technology has changed the traditional role of teachers and learners. It’s important to detect factors influencing e-teachers’ role to improve their performance more than ever. So in this study we identified and prioritized factors influencing e-teacher’s effective performance. In this descriptive study، 15 e-learning experts from Tehran University of Medical Sciences were selected through purposeful sampling. Having focus group sessions held، their viewpoints about main factors affecting e-teacher’s performance were collected. In order to collect the views toward the significance of each criterion، a questionnaire was developed regarding the main criterion and its subordinates in which there was a comparison table for each criterion. Then Fuzzy Analytic Hierarchy Process decision making was used for prioritizing and weighting factors (ie.، criteria). Totally 5 factors influencing e-teachers’ performance were extracted. The factor of professional knowledge had the highest weight (0. 28) was recognized as the most important factor. This factor did not have any subordinate. Technology with the lowest weight (0. 137) was identified as the least important factors affecting e-teacher’s performance. Factors (and their most important subordinates with the highest coefficients) were as follows: skillfulness in e-teacher role playing (mastery in pedagogy)، technology (mastery in information technology)، management (management of virtual classroom)، and personality factor (interest in virtual training). In order to select an e-teacher and develop his capabilities، it must be considered that IT expertise is of the least importance and teachers who encompass factors such as professional knowledge and are able to act as an effective teacher، are also able to act as a successful e-teacher.

In the competitive business environment, according to globalization and the requirement of international standardization in aviation industry, adopting modern and accepted methods in aircraft maintenance management is vital for air transportation in our country. The lack of an integrated decision-making method and mathematical model for assessment of maintenance processes in current methods is seen. This article proposed a model based on fuzzy analytical network process to apply expert's views in realistic, precise taking pairs for weighting of criteria and KPIs. We are concerning to define and customize the key performance indicators for Iran Air Co. We are trying to combine the recognized methods such as BSC and EFQM with the expert's views to reach an acceptable way of evaluation and assessment of maintenance processes. The selected criteria and indicators are aligned with corporate objectives and goals. The selection of KPIs and their relations is based on experts views which gathered by a questionnaire and personal interviews in Iran Air Co. Results are classified in three criteria (human resources, safety & quality and management & planning) and eighteen KPIs which could help managers to monitor and control the maintenance processes and compare the results with intended ideals to diagnose deficiencies and improve maintenance processes.