مقالات رزومه دکتر آرش شاهین

This study aims to propose an approach for analyzing the supplier-producer relationship quality.

Design/methodology/approach:

 A questionnaire has been compiled and distributed to two transportation and concrete producer companies. The relationship quality by its constituent dimensions has been investigated with the aid of gap analysis and quadrant analysis.

Findings indicated that the most of relationship quality dimensions have been located in the main strength point and only three dimensions of dependency and power, relationship-specific adaptations and investments, and cooperation and coordination have been addressed as critical and required improvement.

Practical implications:

 This article extends the application of quality management tools and techniques to a particular area of supply chain quality management, i.e., supplier-producer relationship quality management. The proposed approach enables suppliers and producers to evaluate their relationship quality faster and recognize the dimensions that are critical and need improvement.

Research limitations/implications:

 the comprehensive list of dimensions together with the proposed integrative approach seems effective in facilitating the analysis of the relationship quality between producer and supplier. By the use of gap analysis and quadrant analysis, parties can evaluate the relationship quality faster and recognize the dimensions that need improvement and are critical in relationship quality.

Originality/value: 

The proposed approach of the integration of gap and quadrant analysis is unique compared to the existing literature. Also, the dimensions of the relationship quality have been considered, comprehensively.

Though the customer experience and its components are measured to define, the antecedents and dimensions of customer experience require a comprehensive assessment in developing countries such as Iran. For this purpose, 23 in-depth semi-structured interviews were conducted with the passengers of different Iranian airlines. In this attempt, seven dimensions of customer experience were identified – including sensory, emotional, cognitive, recognition, security, novelty, and relationship dimensions – through thematic analysis method. To identify the factors affecting the passenger experience, a list of factors was initially extracted from previous studies. The impact of the ambiance inside the airplane, marketing programs, staff, scheduling, planning and management actions, the scope of passenger choice, and physical facilities were extracted through the fuzzy Delphi method according to 10 experts’ views. The purposed method and the findings therein would contribute to the efforts of researchers and marketing practitioners, airline managers, and travel agencies in identifying the existing challenges in the airline industry besides planning to develop modern airline infrastructure and competitive differentiation.

This paper aims to propose an approach for selecting outsourcing strategies in the two-level bidirectional service supply chain.

Design/methodology/approach:

 Analytic hierarchy process (AHP) has been used for selecting two factors that have maximum influence on service outsourcing decisions. The selected factors have been integrated with quadrant analysis for selecting outsourcing strategies. Two questionnaires have been developed to indicate the importance and correlation of objectives of outsourcing and choosing factors that have an influence on service outsourcing decisions in the selected service supply chain of a hospital in Isfahan, Iran. Questionnaires have been fulfilled by senior managers and supervisors in a hospital.

Findings indicate that customer contact and relative capability position in the process have maximum effect on service outsourcing decisions in the selected service supply chain and when relative capability position in the process is high, it is better for the decision-makers to contribute with other organizations since it provides better situation to discover weaknesses of the organization.Research limitations/implications: The case study was limited only to one type of service supply chain, i.e., a two-level bidirectional service supply chain.

Practical implications: 

Managers of various (industrial and service) sectors by using the proposed model of this research can concentrate on the variables that have more influence on outsourcing the desired processes and choose appropriate supply strategies for their processes in various conditions.Social implications: In this paper, customer contact and relative capability position in the process were found as having a maximum influence on pathology process outsourcing and they were selected for quadrant analysis and defining outsourcing strategies.

Originality/value: 

The uniqueness of the subject of this paper is apparent as no similar research was found in the literature investigating the relationship between different service supply chains types and outsourcing