massoumeh jalili

 The purpose of this study was to determine the effectiveness of Imago therapy-based couples therapy on improving communication skills, conflict resolution, and sensitivity to rejection among couples attending counseling centers in Masjed Soleyman.

 This quasi-experimental research was conducted with a pre-test, post-test, control group design, and follow-up. The population of this study included all couples visiting counseling centers in Masjed Soleyman in 2019, with twenty couples (40 individuals) randomly divided into experimental and control groups (10 couples per group). Participants in the experimental group underwent ten two-hour training sessions, while the control group did not receive any training. Participants were assessed using the Quinndom Communication Skills questionnaire, the Sanayi Zaker et al.'s Standard Sensitivity to Rejection, and the Downey and Feldman Marital Conflict questionnaire. Data were analyzed using repeated measures analysis of variance via SPSS software version 22.

 The results showed that training based on Imago therapy significantly altered the experimental group's communication skills, conflict resolution, and sensitivity to rejection compared to the control group.

 Based on the findings of this study, Imago therapy training can be considered an effective method for improving communication skills, conflict resolution, and sensitivity to rejection among couples.

The purpose of this study was to investigate the effect of customers 'destructive behaviors on employees' reactions such as leaving the service, job satisfaction of frontline employees with regard to the moderating role of behavioral approach of managers and colleagues in tourism agencies in Tehran. The leading study used a survey-correlation method to collect data. Statistical population of all travel agencies in Tehran that are somehow involved with tourists and customers. For this purpose, 400 questionnaires were distributed and 384 questionnaires were collected. In this research, the standard questionnaire has been used in absentia and the data have been analyzed through SPSS and lisrel software. Destructive behaviors of customers have an effect on job feelings (emotional disharmony and emotional burnout) of employees and also job feelings of employees have a direct effect on intention to leave the job and job satisfaction. Based on the results, it can be said that the destructive behaviors of customers increase job leaving and decrease employee job satisfaction. Managers' behavioral approach, the use of emotional intelligence and customer orientation seek to neutralize these negative emotions in employees and customers. It is also necessary to increase cooperation in the behavioral approach of colleagues and reduce unhealthy competition. Destructive behaviors of customers can affect the negative emotions of employees and by considering the moderating effect of emotional intelligence, customer orientation, cooperation, competition cause behavioral reactions such as leaving the job and job satisfaction.

The purpose of this study was to compare the effectiveness of Imago-Therapy and Transactional Analysis in improving communication skills, conflict resolution, and rejection sensitivity of couples referred to Masjed Soleiman counseling centers.

The method of this experimental study was pre-test and post-test, with follow-up, on an experimental and control groups. The statistical population of this study included all couples who referred to Masjed Soleiman counseling centers in 2019. Four counseling centers were selected randomly from the statistical population, and then 20 couples (40 persons) were randomly assigned into two experimental groups (10 couples for each group). Experimental groups were trained for ten 1.5 hour sessions. To collect the data, Quinn Dam Communication Skills Questionnaire, Rejection Sensitivity Questionnaire (RSQ), and Marital Conflict Questionnaire (MCQ) were used. Multivariate repeated measures analysis of variance was used to analyze the data.

The results of the analysis showed that Transactional Analysis was more effective on the variables of communication skills, conflict resolution and rejection sensitivity than imago-therapy (P<0.05).

According to the findings of this study, it can be said that imago-therapy and transactional analysis effective on communication skills, conflict resolution, and rejection sensitivity of couples, but transactional analysis was more effective than imago-therapy.