nasser shahsavari-pour

Until the 1980s, the system for assessing the performance of organizations with specific structures has been based on economic and financial indexes. The previous methods that were frequently used for performance assessment were mainly focused on the economic-financial aspects of the organization. However, at present, due to vast human needs, sensitive cognitive, fundamental parameters in social organizations that are based on realities, are very effective, and meet scientific criteria have come into vogue. These parameters rely on experience, observation, experiment, hypothesis, and theory. Balanced Scorecard (BSC) seeks to make a balance between financial and economic objectives as outcomes of past performance (past-oriented indexes) and three indexes of customer processes, learning and growth, and development of human and social forces (future-oriented).Data Envelopment Analysis (DEA) is a non-parametric method for measuring the outputs or efficiency of homogeneous units with different inputs and outputs. However, in cases where there are numerous inputs and outputs with some similarities, their efficiency can be measured by two-level DEA, i.e., classifying them and using common weights.In primitive social institutions, the inputs of social systems are mainly limited and clear. However, in modern, complex, standardized systems, the input is both expanded and diversified. Therefore, in this paper, we have tried to use BSC as an instrument for designing performance assessment indexes and two-level DEA as an instrument for measurement.

The research method provides a way to solve or a systematic answer to the research problem. It is a framework for collecting, organizing, analyzing and presenting data to study the research problem. Design science research has emerged as an important approach in information systems research. Thus, this study is a systematic review of theoretical literature with a narrative analysis approach to create a comprehensive understanding of key concepts and specialized attitudes around design science research methods. A road map is designed to express how to use DSR to find the answer to the research question(s) about the design of information technology artifacts. The research is conducted with a systematic review method in two main steps. In the first step, the search for reliable sources was carried out using automatic approaches and snowball forward and backward in reliable databases. After the qualitative evaluation of the obtained sources, 52 articles were approved and selected based on specific criteria. In the second step and during the study, based on the narrative analysis method, four narratives emerged: the philosophical foundations of design science research, the theoretical development approach of research in design science, the methodological choice of design science research, the strategy of design science research. Finally, using the narratives and concepts identified in each narrative, a mapping of the concepts and topics related to the four emerged theme of design science research was done and summarized and drawn in the form of a road map. The compiled roadmap presents the process of using the design science research method in the information technology artifacts design in a structured and accurate way for conducting design science research.

As competition among marketing companies and retailers intensifies, segmenting customers and recommending suitable products has become a critical strategy for maintaining a competitive edge. With the rapid growth of online shopping, customers often make purchasing decisions based on their needs and desires. Salespeople play a crucial role in influencing customers, making a product recommendation system essential. Such a system has various applications and can also encourage customers to purchase additional products. In this study, we present a method for recommending products to customers that utilizes the K-means clustering algorithm and the RFM (Recency, Frequency, Monetary) model to segment customers and make personalized product recommendations. To evaluate the performance of the proposed system, we conducted experiments using data collected from Digikala, an online shopping company. The results show that clustering based on the RFM features has better results for cluster number zero, which represents loyal customers. Therefore, to encourage these customers to purchase higher-priced goods, companies can offer special discounts to cluster number zero. Our approach provides a customer-centric solution for increasing sales and customer satisfaction.

urban transportation managers have been looking for solutions to solve the traffic problem for years. The problem of transportation and traffic is changing at different times, and the use of static analysis is not a good way to solve complex and changing problems such as transportation and traffic. Therefore, the present study was conducted with the aim of simulating the problem of transportation and urban traffic using a systematic approach.

This study investigates the type of system dynamics studies. in general, we use the hybrid method (quantitative and qualitative) in the system dynamics studies, in this study effective variables in urban traffic and their optimal values using the system dynamics method, and then policies have been proposed to improve the traffic situation.

The findings indicate the identification of variables affecting the issue of urban transportation and finally, policies for having a dynamic urban transportation system and traffic were suggested. Important variables included: new car rate, parking capacity, inhibitory rate, accident rate, road capacity, and death and birth rates.

With different policies, different conditions were created in the system in order to understand better the conditions required to achieve the goals of this model. The result of the model shows that it is necessary to increase the capacity of roads and parking, traffic culture education, and the development of intra-city travel infrastructure.

Nowadays, one of the basic problems of organizations, in establishing the system of performance evaluation, is to identify the key indicators. In recent years, among the valuation models and performance, it has been more attention to the balanced scorecard; but many of the balanced assessment projects face up to fail in action. The most important reasons behind the failure in the establishment of a weak balanced assessment is in the selection of the appropriate key indicators. Hence, this study tried to applying an appropriate method for providing a model for the selection of the performance appropriate key indicators by the help of the modified balanced scorecard model and the use of a linear programming and the Operating consequences of this approach will present as a case at Commercial Company in Kerman. This study is an applied research, its method is descriptive – analytic one. The population included 71 members of the technical staff of projects and storage installations of state Commercial Company in Kerman that 10 members were the managers of the company.

Nowadays, the main concern of most organizations is the formulation and implementation of the strategies that ensure their success and their survival in a varying and complex environmental condition, on the other hand, many strategies fail in implementing phase in spite of the strategy formulation and they don’t gain their goals because of the gap between the strategic layer and the operations layer in the organization. Consequently the managers in the organization want to achieve a comprehensive, reliable and flexible method so that they can evaluate their organizations, determine strategies and with the aware of the strategies implementation acquire the exact information about the weaknesses and strengths and their needs and position. There are several methods to reach this goal and one of them is XPP close-loop system that by making a relationship between strategic plan and operational plan for all stakeholders of the organization, allow the organizations to successfully implement their distinctive strategies. The present study uses this tool to operationalize strategies of research department of Vali-Asr University of Rafsanjan.

Nowadays, the organizations should assess your situation by using strategic planning, and formulate and implement the appropriate strategies. The key of the successful implementation of strategies is that people understand them. Since the strategy map describing strategies of the organizations and help people understand them plays an important role in this regard. The organizations often prepare strategy map using the senior managers and experts’ opinions and ideas of organizations during a series of multiple management sessions. The aim of this study is to introduce an innovative approach using diagraph theory which can develop and draw the causal relationships between the strategic objectives of the strategy map with the aggregation and processing of the experts’ judgment. The research statistical population is determined ten expert managers of a Food and Drug government organization. The results of the implementation of this approach and its efficiency are examined are applied in a Food and Drug government organization.

Today, considering the significance and development of IT application and in spite of huge investment in this field, there are some problems and contradictions in many organizations regarding failure to meet business requirements. One reason for this inconsistency is the lack of alignment between IT strategy and business strategy. This study aims to investigate the relationship between alignment of IT strategy and business strategy with the agility in software companies. The population of the study includes business managers as well as IT managers and experts in software companies in Tabriz. The tool for data collection consists of two parts including alignment-related and agility-related. The methodology of this research is descriptive and the collected data were analyzed by regression test. According to results of the study, it can be stated that alignment is a principal to access agility. Furthermore, two communications and skills dimensions of alignment are positively effective in the agility. However, the effect of dimensions such as competency/value, discretionary level, participation and scope on the agility was not confirmed.

Location and routing problems in emergencies are so important. This paper considers a location–routing problem with reliability by the means of considering the probability of failure occurrence. The problem has two objectives that minimizes the total cost and maximizes the reliability. Maximizing the reliability is expressed as minimizing the expected cost of the failure. In this problem, three kinds of failures are considered, which are: failure of centers, routes and vehicles. Since travel costs is dependent on manyzparameters and hence it is not possible to estimate exactly so they are considered as fuzzy number using linguistic variables. At first, mathematical formulation of the problem is presented, and then because the problem is the NP-hard therefore, meta-heuristics algorithms are used to solve the model. Additionally, a bi-objective discrete firefly algorithm is providedand then in order to evaluate the performance of the algorithm, several test problems are implemented and compared with the NSGA-II. The results show that the biobjective discrete firefly algorithm has a better DM measure; however, it is only suitable for small to medium-sized problems due to the MID measure and it loses its efficiency in larger sizes.

Many organizations in the implementation of strategies or management of their own operations have been unsuccessful. This is not due to the imperfect definition of the strategy, rather is because of absence a coherent framework to link and align strategy and operational plans. To solve this problem, it can be useful to use tools efficiently such as the balanced scorecard. In this paper, a closed loop management system, is used as a comprehensive framework to link operations plans with strategy. It provides a field for successful implementation of the balanced scorecard to align strategies, goals, programs and operations in organizations. The proposed method is applied in the Vice- Chancellor›s Office in Food and Drug Affairs at Rafsanjan University Medical Sciences.