nor syahirah ismail

Gembirafood relies on a paper-based monitoring system, leading to potential inefficiencies, errors, andchallenges for users. This research employs a design thinking approach to identify pain points, understand userneeds, and propose user-centric solutions to improve the monitoring system’s effectiveness and user experience. Thisresearch employed the initial three stages of the design thinking process: empathize, define, and ideate. Empathizeinvolved understanding user needs through interviews and observations. The define stage focused on problemidentification and prioritization based on gathered insights. Finally, the ideate stage generated potential solutions toaddress the identified challenges. Key challenges identified include complex and cumbersome forms, language barriers,lack of standardization, and limited data accessibility. Users desire a simplified, user-friendly system with improved dataaccuracy, faster processing, and enhanced traceability. The research proposes implementing digital forms, languagelocalization, automated data entry, and centralized data repositories. User training materials and clear communicationare also emphasized. The proposed solutions could improve data accuracy, efficiency, user satisfaction, and food safetycompliance at Gembirafood. Future recommendations include pilot testing, considering technology feasibility, andadapting to evolving regulations. This design thinking project offers a framework for transforming Gembirafood’smonitoring system into a user-friendly, efficient, and impactful tool for ensuring food safety and operational excellence.