اربعین حسینی (ع)

The quality of services as the main foundation and infrastructure of any organization plays a decisive role in the success or failure of the organization. The purpose of this research is to identify the effective factors on the successful implementation of the Arbaeen Hosseini mission in the Border Guard Command of Ilam province.

In terms of its objectives, the current study is of an applied research type and in terms of its nature, it is a qualitative, and based on the method of data collection, it is descriptive research in the framework of theme analysis. The statistical population of the research includes 15 commanders and managers of the Border Guard Command of Ilam province, external experts and experts related and familiar with the subject and a number of Arbaeen Hosseini (PBUH) pilgrims who participated in the Arbaeen ceremony at least four times and are experts in the field of the research topic, which was done purposefully and up to the stage of theoretical saturation. The data collection tool was a semi-structured interview with experts. Thematic analysis method was used to analyze the data.

The findings showed that 47 indicators in the form of 5 components (human, structural, interactional, systemic, technical and infrastructural) constitute the indicators of the effective factors in the successful implementation of the Arbaeen Hosseini mission in the Border Guard Command of Ilam Province.

Based on the findings of the research, the Ilam Province Border Guard Command has performed well in implementing the Arbaeen Hosseini mission compared to other similar provinces. Based on the analysis of the obtained data, human, structural, interactive, systemic, technical, and infrastructural components have been among the most important factors that played a role in this matter. Therefore, attention to these components has been emphasized in other provinces, and in order to carry out the above mission as best as possible, planning and taking measures to implement these components in other provinces is an essential need of the I.R.I Police Border Guard Command.