ماموریت

This research was carried out with the aim of redesigning the organizational structure with a service-oriented approach in accordance with the vision and mission of the National Bank of Kerman province. The existing research is applied in terms of purpose and its approach is mixed. In this way, first the qualitative part was with the Delphi method and then the quantitative phase was with the correlation method. The statistical population of the research includes two groups of experts and employees of the National Bank of Kerman in 2020, and the sample size of the qualitative part is 30 people and the quantitative part is 380 people. In the qualitative section, they were selected with a purposeful sampling method and in the quantitative section with a simple random sampling method. The tool for collecting information in the qualitative part of the scientific documents and texts published in written and electronic form and in the quantitative part was two questionnaires including a researcher-made questionnaire with 132 questions of the redesigned organizational structure with a validity of 0.87 and a reliability of 0.963, ns. The results of the research showed that the redesigned organizational structure has an acceptable fit. that this structure has six vices, including the information technology vice the service-oriented strategy working group, the banking operations working group, the information security working group, the informatics working group and the new service working group; Deputy of Organizational Affairs; Deputy Support , Deputy Branch Affairs ; Human resources deputy and financial affairs deputy

The quality of services as the main foundation and infrastructure of any organization plays a decisive role in the success or failure of the organization. The purpose of this research is to identify the effective factors on the successful implementation of the Arbaeen Hosseini mission in the Border Guard Command of Ilam province.

In terms of its objectives, the current study is of an applied research type and in terms of its nature, it is a qualitative, and based on the method of data collection, it is descriptive research in the framework of theme analysis. The statistical population of the research includes 15 commanders and managers of the Border Guard Command of Ilam province, external experts and experts related and familiar with the subject and a number of Arbaeen Hosseini (PBUH) pilgrims who participated in the Arbaeen ceremony at least four times and are experts in the field of the research topic, which was done purposefully and up to the stage of theoretical saturation. The data collection tool was a semi-structured interview with experts. Thematic analysis method was used to analyze the data.

The findings showed that 47 indicators in the form of 5 components (human, structural, interactional, systemic, technical and infrastructural) constitute the indicators of the effective factors in the successful implementation of the Arbaeen Hosseini mission in the Border Guard Command of Ilam Province.

Based on the findings of the research, the Ilam Province Border Guard Command has performed well in implementing the Arbaeen Hosseini mission compared to other similar provinces. Based on the analysis of the obtained data, human, structural, interactive, systemic, technical, and infrastructural components have been among the most important factors that played a role in this matter. Therefore, attention to these components has been emphasized in other provinces, and in order to carry out the above mission as best as possible, planning and taking measures to implement these components in other provinces is an essential need of the I.R.I Police Border Guard Command.

This research aims to identify the components of organizational structure redesign and service-oriented approach in the National Bank of Kerman province and determine the status and relationship of each of them with each other. The existing research is a descriptive research of correlation type in terms of practical and developmental purpose and in terms of method, the statistical population of the research includes all the employees of the National Bank of Kerman province in 2019 in the number of 435 people, of which 380 people are available through sampling method. was selected. The data collection tool includes two researcher-made questionnaires, including a 132-question organizational structure redesign questionnaire with a validity of 0.87 and a reliability of 0.963, a 72-question questionnaire for a service-oriented approach with a validity of 0.73 and a reliability of 0.965. To analyze the data, one-sample t-test, Pearson's correlation coefficient, multiple linear regression and structural equation modeling were used using SPSS and AMOS22 software. The results of the research showed that the components of organizational structure redesign and service-oriented approach in the National Bank of Kerman province are in a favorable condition. There is a significant and positive relationship between the redesign of the organizational structure and the service-oriented approach in National Bank. There is a significant relationship between the organizational structure redesign components (information technology affairs, organizational affairs, support affairs, branch affairs, human resources affairs and financial affairs) with the service-oriented approach in National Bank.