روش دلفی فازی

Job rotation is considered as a method to develop human resources in the organization to increase productivity and an opportunity to improve performance in the organization. One of the solutions offered to increase the productivity of human resources in the development of the organization's goals is the implementation of the job rotation plan. The purpose of this research is to identify the effective components of job turnover and determine the relative importance of these factors for designing a job turnover model. Using the research background, 42 components affecting job turnover were extracted and categorized into 4 dimensions: job records, general capabilities, behavioral competencies, and managerial competencies. In order to refine and evaluate the appropriateness of the extracted factors with the actual contexts and conditions of job turnover, the fuzzy Delphi method was used with a survey of 22 selected experts, and as a result, 32 components were identified in 4 dimensions. Then, the relative importance of each of the components and indicators affecting job turnover was determined based on the network analysis method (ANP). In this regard, the characteristics of job records were identified as the most important dimension affecting job turnover, and after that, the dimensions of behavioral competencies, managerial competencies, and general capabilities were ranked second, third, and fourth in importance, respectively. At the end, by using the priority weights of job rotation success factors, a job rotation implementation model was presented

This research examines the impact of key monetary and non-monetary variables on industrial investment in Iran's housing sector using the fuzzy Delphi method. The primary goal of this study is to identify and prioritize factors that significantly influence the attraction of industrial investment in the housing sector. To achieve this, a questionnaire containing 15 indicators affecting the investment was prepared, and expert opinions were collected through three rounds of Delphi analysis. The results showed that among the monetary factors, inflation rate, exchange rate fluctuations, land price growth, and the growth rate of construction material prices have the greatest impact on costs and profitability of investment in the housing sector. Additionally, among the non-monetary factors, housing demand and supply, population growth, regulatory policies, and economic sanctions were identified as the main factors influencing investment decisions. The analysis suggests that policymakers should focus on strengthening monetary policies, improving access to financial resources, and reducing exchange rate fluctuations. Moreover, facilitating administrative regulations and enhancing regulatory policies are essential for attracting more industrial investments in the housing sector. This research emphasizes that a combination of monetary and non-monetary policies can create the necessary conditions for the development of the housing sector and contribute to the improvement of Iran's economic growth. The proposed recommendations, based on a thorough analysis of key factors, provide useful a tool for economic decision-makers to enhance the investment climate in the housing sector.

Aim and

In order to survive, create a competitive advantage, increase efficiency, achieve organizational goals, organizations need human resource planning within the human resource management system. Manpower in organizations is considered as human capital and the most important infrastructure and is the main source of competitive advantage, creativity, innovation, productivity, effectiveness and development and transformation and for reasons such as scarcity, irreplaceability and imitation and process impact on other variables and Extra-organizational is the most valuable and strategic asset of the organization. The main purpose of this study was to provide a model for reducing manpower planning inadequacies in the Social Security Organization.

This research is mixed in terms of applied purpose, in terms of nature, exploratory and based on the method of data collection. The participants of the quality section were 23 experts who were selected by purposive sampling. Qualitative data were collected through semi-structured interviews and the data were analyzed using content analysis method. The validity and reliability of the data were assessed through aptitude test. In the quantitative part, the data collection tool was a researcher-made questionnaire and was analyzed in two stages of fuzzy Delphi survey. Cronbach's alpha was estimated to be 783% and Demitel method was used to fit the extracted pattern. The statistical population at this stage was the resource staff of the Social Security Organization, which was determined using Morgan's table of 364 people and the sample was selected by simple random sampling.

Findings indicated that the organization's human resource planning system faces 19 main problems, which are the indicators of lack of proper planning model, improper implementation of human resource planning, lack of monitoring, control and feedback (performance evaluation - effectiveness), human resource planning, lack of adequate support. Human resource planning, lack of prioritization of the organization's human resource planning, short-term view and elimination of the task of planning were among the most important problems and shortcomings of the organization's human resource planning system. The results show that the extractive components of the research model are community-approved. Also, 14 factors affecting the problems of the human resource planning system were identified, including factors such as managerial instability; Rental and political selection of managers; The desire to maintain the status quo; Lack of specialized and efficient planning managers; Changes in government, political, cultural, economic, and technological laws were among the most important factors influencing the problems of the organization's human resource planning system. Finally, 14 strategies were identified to overcome the problems of the human resource planning system, which are solutions to design an appropriate HR planning model; Understand and support senior planning management; Integrated human resource planning system; Managerial stability and non-political appointments; Improving, implementing and properly implementing the monitoring and performance evaluation system were among the most important solutions to overcome the problems of the human resources planning system of the Social Security Organization. The Social Security Organization can do the necessary planning to reduce the problems of the human resource planning system by identifying the shortcomings, the factors affecting it and the solutions presented in this study.Discussion and

The human resource planning system of the Social Security Organization, as one of the factors for the survival and prosperity of the organization, has a key role in achieving its goals and the findings of this study provide operational implications in improving the organizational performance of the Social Security Organization. The Social Security Organization can do the necessary planning to reduce the problems of its human resource planning system by considering the identified problems, the factors affecting it and the solutions presented in this research.

The ever-increasing growth of technology and globalization have caused the special attention of planners and policymakers to review the role of the university institution as one of the most important scientific institutions of Iran, in order to create transformation and achieve development goals, especially in developing countries. Therefore, the governance system of many countries tries to establish a purposeful connection between the higher education system and the goals of development management in these countries. The current research has been done with the aim of identifying and prioritizing the antecedents and consequences of the university institution's role-playing in the framework of collaborative governance. This research is a type of mixed research with a qualitative and quantitative approach, which is practical in terms of purpose and exploratory in terms of nature and method. The research participants are 16 academic experts from 13 top universities who were selected based on the principle of theoretical adequacy and using the purposeful and snowball sampling method. In the qualitative part, semi-structured interview and thematic analysis method were used to collect information, and “Guba” and “Lincoln” four criteria were used to verify the data, and using the fuzzy Delphi method, the antecedents and consequences of the role-playing of the university institution were prioritized. The results showed that demand-oriented university services and scientific research management through the network of industry and university experts are considered as the most important antecedents of university performance. Also, research-oriented policymaking and division of universities to solve related regional and geographical issues, creation of decision-making chairs in addition to scientific and research chairs are also among the most important consequences of the role-making of the university institution in the framework of collaborative governance.

The aim of this research is to identify the consequences of using social media in the organizational environment. In terms of practical purpose, the current research is of mixed exploratory approach. The statistical population of the research in metacomposite method is a collection of related articles and studies in the field of information technology, social media entrepreneurship and related concepts. The statistical population of the research in the quantitative stage includes a group of experts from Babana data processing companies, Royan cord blood bank, Snap online supermarket, and DJP company. Library studies and interviews were used to collect data, and descriptive and inferential statistics were used to analyze data. In the inferential statistics section, fuzzy Delphi technique was used. Based on the research findings, a total of 4 categories including management, individual, communication and organizational, 14 themes and 36 concepts were identified as suffixes of social media in internal organizational environments. Therefore, considering the positive effects of using social media in internal organizational environments, the studied companies should emphasize the use of these media more than before.

Risk management acts as advanced and preventive internal controls and will reduce possible losses,therefore it plays a key role in audit planning.The purpose of this research is to investigate the impact of risk management on the development of government audit using qualitative and quantitative methods in the public sector.To conduct research in the qualitative phase and to answer the research questions from 20 people from risk management and government audit experts and to test the research hypothesis and respond to a 5-choice sample questionnaire of 205 people from government auditors of different levels by sampling method were selected purposefully .From the point of view of the applied goal, this research is descriptive-survey in terms of method and mixed in terms of data type.Finally, in the fuzzy Delphi phase, 20 risk management factors were identified,which were in accordance with international standards. After this stage, a researcher-made 5-choice questionnaire was used to test the hypothesis of the impact of risk management components on the development of government audit. According to experts, the face validity of the questionnaire was higher than 0.7 with Cronbach's alpha coefficient The results of statistical analysis with SPSS 21 statistical software showed that risk management has an effect on the development of government audit, and the type of people's post has an effect on the answers, and finally, the gender of the respondents did not affect the answers.The research results indicate that auditors should pay attention to risk management components during audit planning to improve audit tests.

Environmental pollution resulting from human production and consumption is one of the issues widely recognized by organizations in this field as a threat to humanity. Today, with the increase of customers' awareness of environmental concerns, this issue has become so important that, in recent decades, it has attracted the attention of many scientific and political groups. These growing concerns have caused companies to shift their marketing strategies towards green marketing. Green marketing is a very important tool to attract customers who are environmentally friendly and seek to buy products that are environmentally friendly. Through green marketing, companies gain a competitive advantage over irresponsible companies. Along with the companies that are determined to provide environmentally friendly products and consider this as their duty and social responsibility, there are certain companies that try to deceive customers just by claiming to produce a green product. This issue is a challenge to cope with. In fact, some companies have used methods such as greenwashing to mislead consumers to have the benefits of the claim that they pay attention to environmental issues.
This research is based on a combination of qualitative and quantitative approaches under an inductive paradigm. It is applied in terms of purpose and sequential exploratory in terms of nature and method. The statistical population of the study consisted of 25 marketing managers and business management professors selected based on the principle of theoretical adequacy and using a purposive sampling method. In the qualitative section, a semi-structured interview was used to collect the data, and its validity and reliability were confirmed using the CVR coefficient and the Kappa-Cohen test. The data obtained from the interview were analyzed with the Atlas.ti software and a content analysis method. Through coding, the antecedents and consequences of greenwashing were identified. In the quantitative part, the Delphi questionnaire was used to collect the data, the validity and reliability of which were confirmed by content validity testing and retesting. Also, using the fuzzy Delphi method, the prioritization of the antecedents and the greenwashing consequences was done to identify its most important factors and consequences.
The results of the present study consist of qualitative and quantitative findings. In the qualitative part, ten factors were identified as the antecedents and factors that create the brand greenery in the food industry. According to the findings, these factors are include the superficiality and ignorance of the society about green products, increasing profitability, competition pressure on industries, attracting the attention of stakeholders, social media pressure, government rules and regulations, raising the company's reputation, facilitating of entering new and global markets, covering the weaknesses in the green activities, and democratization of managers. The research findings also show that the benefits of brand greenwashing include ten factors. They consist of endangering the entire market, reducing green customer satisfaction, reducing customer trust in green brands, negative word of mouth advertising, elimination from the competition, reducing green buying intentions, customer’s devaluation of the company, negative image in the public mind, decline in the popularity of green products, and the loss of customer loyalty. The findings of the quantitative part of the research include prioritizing brand pre-washing and post-greens. The findings of the quantitative part of the research show that the increase of the company’s profitability and reputation and social media pressure are the most important antecedents or factors that cause brand greenery. Factors such as reduced customer trust in green brands, negative word of mouth advertising and reduced green customer satisfaction are the most important consequences of brand greenery.
Greenwashing gives consumers the feeling that the organization is taking the necessary procedures for responsible environmental management. Increasing competition, resource scarcity, population growth, environmental pollution, the need to produce ecological products and green business activities have forced companies to integrate environmental issues with marketing efforts and strategies. Therefore, one of the topics discussed a lot regarding environmental issues is green marketing. Green marketing seeks to open up a vision for marketing that is environmentally, socially and economically sustainable. In the meantime, some companies have taken measures to reduce the final effects that they can have on the environment. In these measures, companies carry out their activities in the production, distribution, promotion and pricing of products in such a way as to minimize environmental damage and lead consumers to environmentally friendly behavior. Many companies, however, are not able to take these steps to offer environmentally friendly products. On the other hand, they cannot ignore the special benefits of green marketing, so they try to reap the benefits of greenwashing.

financial managers are an important element in the success of any organization, whose main responsibility is to supervise the financial affairs and advise on the ideas and perspectives of an organization, therefore, understanding the knowledge and skills they need is very important, and this research aims to provide a compilation and the validation of the tool for measuring the knowledge ability of financial managers of executive bodies has been done.

In terms of the practical purpose of this research, with the help of interviews and questionnaires, the dimensions were first identified, and then the important dimensions and components were determined according to the fuzzy Delphi method, and with the help of the AHP method, the weight of each dimension was determined, then the number of initial questions related to Each dimension was designed and 72 questions were designed by interviewing experts. Then, with the fuzzy Delphi technique, a questionnaire consisting of 53 questions was accepted in two fuzzy stages by obtaining the opinion of 15 financial experts of the country (as a Delphi panel) and was compiled as a tool for measuring the financial knowledge of financial managers of executive bodies. The reliability of the questions was confirmed by Cronbach's alpha coefficient and validity by referring again to the experts.

In all the indicators extracted from the literature review, the average difference is less than 0.2, so it can be concluded that a sufficient consensus has been reached between the experts. Also, among 72 questions, 53 questions have earned a "good score.

The results have shown that this indigenous and compiled tool can be used to measure the ability of financial knowledge of executive bodies.

Despite many advances in identifying insurance frauds, the cost caused by these frauds is still increasing for insurance companies. This research seeks to identify and prioritize insurance frauds and violations and the antecedents affecting them in the field of supplementary medical insurance (Dana insurance of Sistan and Baluchistan province). The method of this study is exploratory in the first stage of data collection and survey in the second stage of data collection. The required data and information have been collected first through library studies and interviews, and then through questionnaires appropriate to each part. The questionnaires were analyzed based on the traditional fuzzy Delphi method. In order to identify the frauds and violations of supplementary medical insurances and related antecedents, 16 experts in this field were identified non-randomly and their opinions were asked. The results were analyzed using SPSS and Excel software. The results of this research showed that in order to prevent insurance frauds and violations, insurance companies can identify the most important causes of violations by carefully validating agents and customers, increase human resources, create points for agents without violations, and determine strict rules in the insurance industry to reduce Fraud and violations in insurance companies can help.

Nowadays, one of the most important components of the organizations development is human resources and their empowerment, and leaders by means of empowering behaviors, can provide the basis for the organization’s development and progress and achievements to the desired organizational performance. Considering the importance of this issue, the present research was conducted with the aim of knowing and understanding the leaders empowering behaviors and identifying and explaining their types. This research is practical in terms of it’s purpose and by regard to its nature and method, it is combined with a sequential exploratory approach, in which the content analysis method was used in the qualitative phase, and the survey method was used in the quantitative phase. The participants of the present study in the qualitative and quantitative part of experts include university professors and managers of government organizations, 30 of whom were selected according to the principle of theoretical adequacy and using the purposeful sampling method. In the qualitative part of the research, the data collection tool is a semi-structured interview, the validity and reliability of which was confirmed using the CVR coefficient and intra-coder and inter-coder tests. Also, the data collection tool in the quantitative part is a fuzzy Delphi questionnaire, which was answered by 30 experts, which includes university professors and managers of government organizations and the participants form the quantitative part, And its validity and reliability were confirmed using content validity and retesting. In this research, the coding method and Atlas.ti software were used in the qualitative part, and the Delphi fuzzy method was used in the quantitative part. The results of the research include identifying the types of leaders empowering behaviors, and finally, 20 types of empowering behaviors were identified, among them, power sharing and decentralization, delegation and independence,

This paper aims to propose an approach for identifying and prioritizing ecosystem indicators for effective ecosystem management. Specifically, fuzzy Delphi and fuzzy DEMATEL approaches are used to define ecosystem management goals and indicators, rank the importance of quality attributes in ecosystem management, and rank the effectiveness of each indicator in each pillar of ecosystem management. The ultimate goal is to provide a tool to decision-makers that can help in allocating resources more effectively and efficiently toward achieving sustainability.

Design/methodology/approach:

 The proposed approach involves a three-phase framework. Phase 1 involves identifying and determining the indicators affecting ecosystem management. This has been performed by studying theoretical articles, reviewing systematic literature, and searching previous studies to identify different indicators for each pillar of ecosystem management. A list of indicators and factors affecting each of the pillars of ecosystem management has been determined accordingly, and an initial categorization has been created using library studies. Phase 2 involves using a fuzzy Delphi method to rank the most important indicators in each pillar of ecosystem management. Experts have been asked to indicate their proposed indicators in a questionnaire based on fuzzy variables, and the degree of proportionality of the proposed factors. Phase 3 involves using a fuzzy DEMATEL approach to rank the effectiveness of each indicator in each pillar of ecosystem management. This approach handles imprecise or subjective data and can be replicated for different cities. Overall, this methodology aims to provide a comprehensive approach for identifying and prioritizing ecosystem indicators that can be used by decision-makers in environmental management and policy-making.

Findings imply that the integrated approach of the Fuzzy Delphi Method and the Fuzzy DEMATEL can be used to identify and rank the importance of quality attributes in ecosystem management, and to rank the effectiveness of each indicator in each pillar of the ecosystem management. A total of 36 indicators were identified across four pillars of ecosystem management, i.e., economic, social, environmental and institutional. The results indicated that the most important indicators for each pillar were science and technology and innovation for the economic pillar; air quality, waste treatment and energy efficiency for the environmental pillar; poverty, health, and safety and security for the social pillar; and transparent sharing of information and political stability for institutional pillar. It was also found that there was a strong interrelationship between different pillars of ecosystem management. For example, the institutional pillar had serious effects on most of the other identified EM pillars. In addition, the economic pillar was the second most influential factor. Moreover, the institutional pillar profoundly influenced the environmental pillar. Finally, the economic pillar highly affected the environmental pillar, which doubled the complexity of ecosystem management.

Research limitations/implications:

 Several limitations and implications have been addressed for future research. The number of participating experts was limited, which could affect the results and limit the possibility of their summarization. Expert bias may have influenced the results of the study. Such limitations imply that further research with a larger and more diverse group of experts is necessary to validate and expand upon such findings. This study was limited in scope to a particular ecosystem or region and the identified indicators as a result may not apply and be generalizable to other ecosystems or regions. Based on the cause-and-effect relationships between the studied elements, a hypothesis can be expanded and validated using a larger sample. Future studies could replicate this methodology in different contexts to test its applicability and effectiveness.

Practical implications: 

Decision-makers in environmental management and policy-making can use the methodology presented in this study to identify and prioritize ecosystem indicators. By using an integration of the Fuzzy Delphi Method and the Fuzzy DEMATEL, decision-makers can identify the most important indicators for each pillar of ecosystem management and evaluate their effectiveness. This information can be used to allocate resources more effectively and efficiently toward achieving sustainability. Decision-makers could use this methodology to evaluate different ecosystem management practices and policies, and develop new policies or modify existing ones to better address the needs of different stakeholders. Overall, this study provides a useful tool for decision-makers in environmental management and policy-making by providing a comprehensive approach to identifying and prioritising ecosystem indicators.

Social implications:

 This study highlights the importance of considering social factors in ecosystem management. The study identifies several social indicators, such as poverty and material deprivation, education level, public awareness and training, gender equality, and social participation. By prioritizing such indicators in ecosystem management, decision-makers can ensure that the needs and perspectives of different stakeholders are taken into account. This can help to promote social equity and cohesion, which are important for achieving sustainable development. Furthermore, by involving a wide range of stakeholders in the decision-making process, including local communities and marginalized groups, decision-makers can ensure that ecosystem management policies are more inclusive and responsive to the needs of all members of society. Overall, this study highlighted the importance of considering social factors in ecosystem management and provides a useful framework for identifying and prioritizing social indicators.

Originality/value: 

The main contribution of this study is the application of the integrated approaches of the Fuzzy Delphi Method and the Fuzzy DEMATEL to identify and rank the importance of quality attributes in ecosystem management. This methodology is innovative because it allows decision-makers to handle imprecise or subjective data, which is often encountered in ecosystem management. The study provides a three-phase framework for identifying and prioritizing ecosystem indicators, which can be replicated for different cities. Findings indicated that science and technology, air quality, poverty, and transparent sharing of information were identified as the most important quality indicators in their respective pillars of ecosystem management alternatives. This implies that decision-makers and policymakers should consider allocating more resources toward improving such areas. Overall, this study provided a useful tool for decision-makers in environmental management and policy-making by providing a comprehensive approach to identifying and prioritizing ecosystem indicators.

Globalization is interpreted, on the one hand, as the integration of markets globally and, on the other hand, as the internationalization of companies. Internationalization, on the other hand, brings economic advantages of scale, higher revenue, fast investment, learning from export processes, and increased productivity for companies. Research on the internationalization of companies has led to the identification of unusual patterns due to the speed of international development and the diversity of market entry in different temporal and geographical dimensions. Thus, not only do early internationalization studies explain these patterns, but also companies can follow these patterns to achieve a fast-paced position in their entering international markets and expanding their world-class operations. In this research, the factors affecting the early internationalization of small and medium food companies in Iran are investigated, and the most important factors are identified and analyzed homogeneously in the form of six main dimensions. This is done through reviewing previous studies and interviews experts. Also, the structural, managerial, cultural, competitive and institutional environments of industries as well as their psychological characteristics are identified and classified. Then, after the completion of the questionnaire by the managers of food companies as the statistical population, the most important components of early internationalization are identified. In the present study, a mixed exploratory method (qualitative and quantitative) is used to conduct the research. In the qualitative method, by a review of the conducted studies, 68 components of early internationalization were identified. Then, by a survey of 17 industry and university experts in three stages, 61 components were selected through the fuzzy Delphi method. Also, based on the reports of the Trade Development Organization, the data of 149 food industry companies that had international activities were reviewed. Next, using the Morgan table, 107 companies were selected as a statistical sample, and the finalized components were distributed among them in the form of a questionnaire. After the analysis of the data by the SPSS software, the most important components influencing the early internationalization of small and medium companies in the food industry were identified.  The elements of early internationalization were classified into organizational, environmental, and individual types. The structural dimension consisted of 16 components, five of which (strategic resources and assets, company goals and strategies, competitive product price, brand reputation, and company size) were listed in the study conducted by Langst et al.  (2014). In this dimension, most company goals and strategies were considered. Tradition (2019) classified the factors influencing the early internationalization of small and medium-sized enterprises into three dimensions including export incentives, export barriers, and company-specific factors. Also, the presence of companies in specialized international exhibitions, the existence of research and development, new production technology, and the size of the foreign market were mentioned in Scleukin’s research (2017) as the other factors of the early internationalization of small and medium companies. According to Methiosinite and Scelyokin (2015), the factors of early internationalization alone cannot lead the company to its goals and mission, but all the factors must be considered in a specific framework and specific classification. They also found that SMEs struggled to enter global markets due to a lack of resources and manpower, but early internationalization allowed SME executives to save the scale and gain access to new customers in markets. Foreigners can access new resources and overcome these limitations. The study showed that, accordance with theoretical literature, the framework of factors affecting the early internationalization of small and medium-sized food companies consists of organizational, environmental and individual domains as well as structural, managerial, cultural, competitive, institutional, environmental and psychological characteristics.According to the percentage of the respondents, the component of "competitive product price" from a structural point of view, the component of "competitive product price" from a managerial point of view, the component of "existence of export-oriented organizational culture" from a cultural point of view, the components of “attending international specialized exhibitions”, and the component of  "responding to unexpected orders abroad" in terms of competitive environment, the component of "structure appropriate to insurance, banking, tax, export support and financial system" in terms of the institutional environment of the industry, and the component of "managerial leadership spirit" in terms of psychology gained the highest scores.The point to make about internationalization in Iran is the negligence of many modes of internationalization, especially early internationalization, and the over-focus of policymakers on exports. However, export is just one of the facets of internationalization. Opportunities such as production in the destination country, especially countries that have lower production costs and more manpower than Iran, representation and branching in foreign countries, direct supply of products, coalition strategies with foreign partners, and the transfer of material resources and technology should also be considered. In this regard, it is of significance to pave the way for the government and to support the foreign trade of domestic food companies to enter global markets. Based on the research findings, it is suggested that food industry companies be highly sensitivity in the choice of the destination countries, and give priority to advertising and sales promotion to rapidly and powerfully enter foreign markets, especially the markets of 15 neighboring countries, which include a market of 400 million people. The market research team conducted a comprehensive study on the taste, packaging model, foreign market traction, and halal food supply. The results help company management teams formulate an appropriate and comprehensive strategy for entering foreign markets and achieving a rapid international status.

The purpose of the current research is to identify and prioritize the criteria and indicators that are effective on the ranking of universities, with focus on educational aspects. In terms of the data collection, this research is classified as a mixed method (quantitative-qualitative) research. The research was carried out using the combined method of grounded theory and fuzzy Delphi. The qualitative part of the research was conducted through an open and targeted interview with scientific experts, industrial owners, and students. In order to analyze the qualitative data, the three-stage process of open, central, and selective coding was used. In the quantitative part of the research, fuzzy Delphi method, with triangular fuzzy numbers, was used to identify suitable indicators and prioritize them. Statistical population in the index section, was all published researches related to the university ranking; for the interview section, experts from public comprehensive universities based in Tehran were selected in a targeted way. Based on data analysis, seventeen components and sixty-nine effective indicators were identified in the educational ranking of universities. The six main dimensions include strategy and goals, financial resources, evaluation and feedback system, training process, commercialization and human resources. The identified components were prioritized in order of importance as follows: communication with the industry, educational resources, skill training, commercialization, financial resources, planning, professors, international interaction, strategy and goals, administrative staff, ethics, content education, students, evaluation and supervision, graduates, cross-departmental communication and managers. University education leads to the improvement of research and scientific production. In order to promote universities to the global level, renewed attention to university education should be included in the mechanism of university development programs

The development of ecotourism will not happen simply because of the beauty and attractiveness of ecotourism areas. In addition to the natural potential of each region, the development of ecotourism requires the existence of various factors such as welfare infrastructure, access roads, tourist security, marketing and advertising, and the like.  So that the absence or even shortage of some of these cases can be considered as factors hindering the development of ecotourism in any ecotourism area. The purpose of this study was to identify the barriers to the development of ecotourism in Aligudarz Absefid waterfalls. Twenty semi-structured interviews were conducted with provincial experts to identify the deterrents. Analysis of data collected from interviews led to the identification of 34 concepts in 6 major categories of barriers. Then, a two-stage Delphi-fuzzy technique was used to reach a group agreement between the experts and to rank the inhibitory factors. According to the results, barriers the development of ecotourism in Aligudarz Absefid waterfall are respectively: cultural and social barriers with an average (0.828), poor introduction of the region (0.810), investment barriers and financial planning (0.803), infrastructural barriers (0.778), security barriers (0.775) and access and information problems (0.648). Therefore, the general proposal of this research is comprehensive planning, attracting financial support, and the efforts of nature tourism management decision-making organizations in Aligudarz city and Lorestan province to eliminate and reduce the mentioned obstacles through the executive proposals presented in this research.

In today's markets that industries have faced different risks and disruptions, selecting the appropriate and resilient supplier has become a strategic factor for the success and sustainability of organizations in a turbulent and competitive business environment and has attracted much attention from researchers and practitioners. The natural stone industry is one of the most important industries in Iran. Hence, this study aims to identify and rank the evaluation criteria of resiliency in a real case study of natural stone industry. Gathering the criteria was done based on the previous related literature and in order to confirm the identified criteria, a survey of 10 stone industry experts was conducted using the fuzzy Delphi method. Consequently, 20 criteria was approved. In order to rank the approved criteria, the best-worst method (BWM) was used. The results showed that flexibility, velocity and financial performance are the most important suppliers' resiliency evaluation criteria in the stone industry, respectively.

The present study aimed to provide competitive strategies for pharmaceutical companies using Fuzzy Delphi method. This research is a mix research with exploratory approach which in terms of quantitative and qualitative research in the field of methodology and in terms of research philosophy includes deductive-inductive research. The statistical population of this study is all pharmacies, pharmacy companies in Lorestan province. In the qualitative section, the sample members of the research using a bullet-sampling method are selected and in the quantitative part of the research, they selected by Multi-stage cluster sampling. Since the present study is a mixed research with a quantitative and qualitative approach, both the interviewing tools and the questionnaire are used simultaneously. Regarding to analyze the research data, it should be noted that for analyzing qualitative data, the coding method and the ATLAS.TI software were used, also analysis in qualitative section with fuzzy Delphi were used. The results of the research show that the powerful knowledge chain in drug production, the use of medicinal plants, the dependence of the world's pharmaceutical companies on medicines and medicinal herbs, and the existence of a monopoly on the expertise in some of the drugs produced are most effective factors influencing for competitiveness of pharmaceutical companies.

This Research aims to identify the challenges in evaluating the productivity of knowledge workers and rank according to importance to inform managers about the challenges and contribute to improving the productivity.

In order to identify the challenges of evaluating the productivity of knowledge workers, the fuzzy Delphi method has been used to consensus of experts in knowledge-based companies and to rank the challenges, the fuzzy analytical hierarchy process method has been used.

Twenty-five challenges were identified and ranked using the opinion of experts.

The results show that the component of "lack of standard and repetitive actions and activities in the work of knowledge workers" is the most important challenge for managers to evaluate the productivity of knowledge workers.

The identification of the cultural development drivers brings about novel ideas and attitudes, and brings about changes in the organizational spirit. This makes the organization determined to achieve its predetermined goals. The present study was carried out to identify and prioritize the organizational culture development drivers in the National Iranian Gas Company using Delphi fuzzy method. This applied study was an exploratory research project. It was a mixed-methods study in terms of nature and inductive-comparative in terms of research philosophy. The statistical population of the study was comprised of the managers of National Iranian Gas Company, from which 30 individuals were selected as the study sample based on the theoretical adequacy and using snowball-sampling method. The data collection was done using interviews in the qualitative phase and questionnaires in the quantitative phase, the validity and reliability of which were confirmed using CVR index, Cohen’s Kappa test, content validity, and test-retest reliability. The obtained qualitative data was analyzed using coding method in Nvivo software, while the quantitative data was analyzed using Delphi Fuzzy method. The results showed that the most important drivers of organizational culture development in the National Iranian Gas Company were innovation and creativity culture, wisdom-oriented culture, collectivism, mission-oriented culture, competitiveness culture, morality, preservation of human dignity, and religious and doctrinal observance.

The growing trend of the world towards new technologies and the formation of smart cities, despite their capabilities and benefits, has raised serious concerns about cybersecurity threats and citizens' privacy challenges. Tehran is no exception to this rule in the transition to a smart city. The present paper, in a descriptive survey study, aims to provide a framework for managing cybersecurity and privacy challenges in the transition of Tehran to a smart city. In this research, these challenges are identified by in-depth library studies as well as the implementation of fuzzy Delphi method among a sample of organizational experts (including ten senior managers and relevant officials of the Ministry of Communication and Information Technology, Tehran Municipality Information and Communication Technology Organization, and cyber police). Moreover, the degree of importance (weight) of each challenge is determined by the Fuzzy Best-Worst method (FBWM). The findings of this study indicated the high capability of the proposed framework in identifying and accurately weighting these challenges under uncertainty.

 The insurance industry is a part of the service sector, and it is undoubtedly one of the innovative achievements of human society to compensate for the consequences of burdensome events. Therefore, this research aims to analyze the components of social marketing in the insurance industry.

The statistical population includes active experts in social marketing in the insurance industry, consisting of all experienced managers, experts, and academics in insurance marketing and experienced managers and experts from verified insurance companies. The purposive sampling method was used until theoretical saturation is achieved. Finally, 13 people were selected as the sample. The components of social marketing were identified using qualitative content analysis of interviews.

Then, the validity of identified components was assessed using the fuzzy Delphi technique and questionnaires. First, eight main components and 146 subcomponents were identified based on the results of the content analysis. Then, 113 subcomponents as subordinates to eight main components of social marketing in the insurance industry were selected using fuzzy Delphi.

The main components of social marketing in the insurance industry are as following:Creating new values and ideas: In this component, social marketing is a way of marketing for insurance applied to create value and innovation. This component is formed by putting together subcomponents such as value creation and strategies, competitive advantages of insurance companies, new ideas, and creating and presenting new products.Developing insurance knowledge and insight: This component is built by integrating subcomponents such as risk management knowledge, complete familiarity with insurance, developing public insurance knowledge, familiarity with insurance from childhood, etc.Tactfulness and change in awareness toward insurance services: This component is composed of subcomponents such as revising people tactics and attitude, changing attitudes toward insurance services, attitude toward society’s events, and long-term attitude in the insurance industry, and changes in attitude toward available insurance services, etc.Creating the sense of need for insurance in people: This component includes subcomponents such as creating the need in people’s minds, understanding the needs of the insurance community, designing a product in line with the insurance community’s needs, and identifying insurance needs of people, etc.Society’s culture: This component is composed of subcomponents such as assessing cultural and economic conditions of the society, familiarity with society’s culture, insurance culture building, etc. Society’s culture is an important component that can be directed toward the acceptance of insurance by social marketing.Customer orientation: This component is composed of subcomponents such as encouraging customers to a safe lifestyle, providing customers with personalized insurance policies, creating appropriate groundwork in line with retaining current customers, increasing customer satisfaction, etc.Paying attention to society: This component is composed of subcomponents such as people’s financial backing, supporting vulnerable and low-income people, identifying people’s problems, considering people’s financial ability, etc.Foresight: This component is composed of subcomponents such as stimulating the sense of foresight, providence, providing the people’s future welfare, risk transfer, etc.JEL Classification: M31, G22, C49