شهرداری زنجان

The purpose of the present study was the interpretative structural modeling of citizen-centered development indicators in Zanjan Municipality. This study is based on the practical purpose and from the perspective of the method, it is in the field of mixed studies with the inductive-deductive approach. Identification of citizen-centered development indicators was done through semi-structured interviews based on theoretical saturation with professors and specialists in policy making, public administration and urban administration. The validity and reliability of the interviews were confirmed by the method of relative content validity and Cohen's kappa index, respectively. In order to model citizen-oriented development indicators, the opinions of managers and employees of Zanjan municipality, numbering 61 people, were used with the convenience sampling method available and with the help of a questionnaire. Validity and reliability of the questionnaire were confirmed using content validity and test-post-test method. The coding of the resulting data using the 2020 MaxQda software led to the identification of 13 citizen-oriented development indicators. Modeling of the identified indicators with interpretative structural method led to the formation of eight levels, where attention to public interest was the most effective and synergy between citizens and local governments was the most impressionable factor.

Employee commitment as a vital force in the survival and profitability of organizations can continually influence them to provide quality services. The aim of this study is to investigate the factors affecting the commitment of Zanjan municipal employees. This study is applied in terms of purpose and nature of the survey-causal. The statistical population of this study includes 723 municipal employees in the three regions of Zanjan, of which 248 people were selected according to the Cochran's formula and simple random sampling method. Data were collected using a standard questionnaire, the reliability of which was confirmed using Cronbach's alpha coefficient of 0.802, and its analysis using structural equation modeling showed that the assumptions related to the variables affecting commitment were related, respectively. Internal (with a path coefficient of 0.50), motivation (with a path coefficient of 0.35), empowerment (with a path coefficient of 0.30), information and communication technology (with a path coefficient of 0.23), justice and fairness (with a path coefficient of 0.18) and teamwork (with a path coefficient of 0.12) was confirmed. Also, this hypothesis was not confirmed due to the fact that the value of T-statistic (1.63) in the relationship between development and education variables and commitment was less than 1.96.

With the advent of modern administrative management paradigm, government organizations and offices have taken steps toward simplifying the process of performing duties and tasks. One of the most important strategies has been administrative automatization gaining much attention in the area of information technology of organizations in recent decades. Its aim has been to reduce the expenses resulted from human resource, saving time, making optimal use of available facilities, in addition, speed, accuracy, and performing tasks properly, in organization. This article aims to investigate the impact of administrative automatization on the productivity of employees. The research population consists of employees at Zanjan Municipality. The method employed in the study is descriptive-survey. Data has been collected using a-researcher-developed questionnaire whose reliability has been examined via Cronbachα and confirmed at %87. The questionnaire has been validated through content validity. Data has been analyzed using SPSS software. The findings suggest that the administrative automatization has been effective on the productivity of the staff. Finally, some suggestions have been made for improving administrative automatization.