مدیریت ارتباطات

Mass attendance of football spectators and the lack of smart and up-to-date control procedures have led to formation and intensification of emotions and abnormal reactions in some spectators. In such circumstances, given the key role of law enforcement in holding sports competitions, the present study pays attention to Investigating the Law enforcement management in establishing order and security of football matches in Iran.

The present study is a developmental-applied research based on a qualitative approach, which was done within the framework of thematic analysis method. Participants were included 30 people from academic professors, experts and research-related specialists, who were selected based on purposeful criterion sampling. Data were collected using semi-structured interviews and focus groups, and were analyzed using MAXQDA software.

From 255 pages of interview text were extracted 1086 codes, in the form of 157 basic themes. Then, it was merged themes that had the same concepts and was formed 16 organizing themes within the framework of 4 main themes (1- Information management; 2- Communication management; 3- Resource management; and 4- Operations management).

To create an environment free of any tensions and conflicts and security threats, it is necessary to law enforcement with constructive cooperation and communication with other organizations and institutions, based on awareness, using smart control devices instead of person-centered, information intelligence and organizational resource management, to manage its support-operational measures with an emphasis on the principle of prevention and anticipation. So that, the society can benefit from the achievements of this sport, including strengthening national solidarity, creating a spirit of vitality and happiness.

The purpose of this paper is to identify the position and capabilities of the management of electronic communications in meeting needs, solving issues of organizations and people in the framework of the Plan of Honoring Clients, informing, responding, paying attention to interests, reflecting and solving the concerns, expectations and needs of the society, establishing communications and building a supreme organization. In this research, content analysis and survey were used. The results showed that the sites are not used to communicate with the clients and site hardware management has been paid more attention to than to software management. Also, results showed that respondents had less contact with the ministries through the sites. However, the expectations of electronic communications management were very high in resolving issues, meeting concerns and meeting the needs. Due to the capabilities of these facilities in providing information, the removal of sites from static to dynamic, solving the problems of visitors effectively, updating the sites to reduce the cost of the ministries and visitors and the use of trained and experienced staff in the field of electronic communications management to achieve the Plan of Honoring Clients objectives in organizations is recommended