services

This paper examines the simultaneous decisions regarding advertising, pricing, and service to supply chain coordination involving one manufacturer and one retailer. Demand is impacted by these decisions, with service playing a crucial role in enhancing customer loyalty and boosting sales. The study employs three well-known game theory approaches—Nash, Stackelberg-Retailer, and Cooperative games—to analyze their effects on the supply chain. Optimal strategies for both the manufacturer and the retailer are identified within each approach, and the strategies' results are compared. Results show that the retailer manufacturer, and the entire system achieves higher profits through the Stackelberg-Retailer game compared to the Nash game, while the Cooperative game results in the highest overall profits. Finally, the Nash bargaining model is outlined and analyzed to assess opportunities for sharing profits.

The purpose of this study is to map the literature of digital transformation in healthcare services from 2000 to 2022.

Scopus database is utilized to conduct the bibliometric analysis of 736 documents.VOSviewer software is used to analyse the extracted articles associated with ‘digital transformation & healthcare services’ research. Data is divided in two parts; part 1 is based on literature before Covid=19 and part 2 is based on the literature after Covid-19.

Results revealed that there is rapid increase in the rate of publication once Covid-19 hit the world. Medicine (subject area) has surpassed Business, Management and Accounting in publishing articles of digital transformation and healthcare after Covid-19. United Kingdom has taken lead from United States in publishing and research collaborations for publishing papers. Different themes have been emerged from the data i.e., artificial intelligence, blockchain, industry 4.0, cloud computing, big data, digital healthcare and others. 

Covid-19 has shaken the world. It is highly vital to know the digital transition that has taken place after the pandemic. Therefore, the current study has mapped the literature of digital transformation in healthcare services to highlight the bibliometric transitions in terms of productivity and collaborations at the end of authors, countries, institutions, subject areas and keywords.

This paper considers the advertising, pricing, and service decisions simultaneously to coordinate the supply chain with a manufacturer and a retailer. The amount of market demand is influenced by advertising, pricing and service decisions. In this paper, three well-known approaches to the game theory, including the Nash, the Stackelberg-retailer, and the cooperative game are exploited to study the effects of these policies on the supply chain. Using these approaches, we identify optimal strategies in each case for the manufacturer and the retailer. Then, we will compare the outcomes of each strategy thus developed. The results show that, compared with the Nash game, the Stackelberg-retailer game yields higher profits for the retailer, the manufacturer, and the whole system. The cooperative game yields the highest profits. Finally, the Nash bargaining model will be presented and explored to investigate the possibilities for profit sharing.

The Internet of Things and Services (IoTS) has encouraged the development of service provisioning systems in respect to Smart City topics. Most of them are operated as heterogeneous systems which limits end customers’ access and contradicts with IoTS principles. In this paper, we discuss and develop a reference model of an interconnected service marketplace ecosystem. The prototypical implementation incorporates findings from an empirical study and lessons learned from research projects. The elaborated ecosystem enables service request roaming between different parties across system boundaries. The paper presents a feasible centralized architecture, introduces involved parties and parts of a developed message protocol. Why a contracting mechanism is indispensable for request roaming is also outlined. The model’s feasibility is demonstrated by means of a current electric mobility use case: providing access to foreign charging infrastructure without multiple registrations. This work contributes to simplify the data exchange between service platforms to improve Smart City solutions and to support travelers with intelligent mobility applications.

There has been considerable number of papers published related to Six Sigma applications in manufacturing and service organizations. However, very few studies are done on reviewing the literature of Six Sigma in all the areas including manufacturing, construction, education, financial service, BPOs and healthcare etc. Considering the contribution of Six Sigma in recent time, a more comprehensive review is presented in this paper. The authors have reviewed Six Sigma literature in the way that would help research academicians and practitioners to take a closer look at the growth, development, and applications of this technique. The authors have reviewed various journal papers and suggested different schemes of classification. In addition, certain gap areas are identified that would help researchers in further research.