Innovation in the Application of Malcolm Baldrige Model: Using Two models (Medical & Educational) at one Hospital

Health care industry consists of an unexpected and confusing environment in which quality events play the important role. In such conditions, the necessary changes should be made. Excellence models are general oriented frameworks that are able to achieve the above intention. This study is a descriptive cross-sectional study. Data gathered by a standard checklist of Baldrige Model through interview of the chief managers of Hasheminejad Hospital. In the health care field this hospital obtained 426 of 1000 scores. Within major criteria, the highest score was related to the standard of focusing on staff obtaining %51 of the total score of this model and the leadership standard obtained the lowest score (38 percent). This hospital obtained 222 of the total 1000 points of the Malcolm Baldrige score in the educational field. Findings also show those main criteria of strategic planning and the focus on students, interest groups and markers obtained the maximum score. Since, each of them obtained 33 percent of the total score of the model and the minimum score, 18 percent, belonged to the results of organizational performance criterion. The result indicates the necessity of paying more attention towards organization’s performance, especially education. Barldrige model can be applied as a comprehensive model for evaluating the performance of medical-educational hospitals.