Designing an Organizational Performance Evaluation Model for NAJA

The present model is designed to evaluate the management of organizational performance in NAJA hospitals. We undertook this applied descriptive survey in seven NAJA hospitals in Iran during 1390. We considered the most common evaluation models and distributed the questionnaire amongst experts. The initial model was designed in two parts, enabling and results. The enabling section consisted of learning and development, corporate and resources dimensions, whereas the results section contained dimesions of customer results, preparedness and response. To determine the content validity, experts evaluated the questionnaire which was then completed by 40 professors in the fields of medicine and management. In order to measure construct validity, we applied the converging-diverging and Spearman correlation tests; internal consistency was used for reliability assessment. To prioritize the components, we used the Friedman tests. Data analyses were performed by SPSS version 19. According to content validity assessment, we omitted some factors from the model and modified others. Results of correlation tests showed positive and significant relations between components and dimensions. Reliability analysis indicated acceptable results which made the designed model appropriate for future studies. The results of the Friedman test demonstrated the first priority of culture and learning, in addition to medical and ethical values in this model. This study suggested that the Balanced Scorecard and Organizational Excellence Models are an integrated approach to improve hospital performance evaluations. The obtained results may assist managers and customers in health and medical care, particularly the NAJA hospitals in making appropriate decisions and enabling them to use suitable strategies in the future.