Responding to blood donor feedbacks in Tehran Blood Transfusion Center, 2005-2010

The most important factor for blood donor loyalty is the staff attitude and blood center approach. Blood donor return rate is associated with donor satisfaction and complaint follow up rates. In a retrospective study from 2005 to 2010, we evaluated all complaints in Tehran Blood Transfusion Center. SPSS version 19.5 was applied for statistical analysis. A total number of 468 complaints were evaluated; 43(9%) and 425 (91%) cases pertained to female and male blood donors, respectively. The most frequent complaint was about blood donor rejection. Blood donation department was the target of the highest percentage of complaints. In 91.5% of cases, complaints were followed. The highest level of follow up was seen for blood donation complications (98%). Since the highest percentage of complaints was addressed to blood donation department and pertained to the donor rejection, awareness raising attempts about eligibility criteria would remove most complaints.