Priority Assessment of Influential Architectural Factors in Metro stations on User's Satisfaction; Case Study: First and Second Lanes of Tehran Metro Network Print

The goal of this study is to investigate the influential factors on user's satisfaction of Tehran metro stations. Speed, timing and technical issues of the trains in metro stations besides its architecture can affect the improvement of the user's satisfaction. However; the focus of this study is to investigate the architectural factors which contribute to improvementof user's travel satisfaction in metro network toward the goals of sustainable urban transportation. The importance of this subject matter is because of the interrelationship of metro stations as the public urban spaces with the social life. The metro stations in Tehran play an important role in social life of the people. Therefore, the users’ satisfaction is an important issue which should be considered. To do so, the related literature of the subject was reviewed and then the influential factors of users’ satisfaction were defined. Next, the experts in this field were interview in order to revise and complete the factors. In the next step, the users of specific metro stations in Tehran filled out the questionnaire forms to evaluate the factors. Finally, the collected data were analyzed and scaled in order to evaluate their priorities and according to the results, design considerations were recommended.