The Analysis of the Impact of Information Technology and Total Quality Management on Organizational Performance

The main purpose of this study was to analyze the impact of Information Technology and Total Quality Management on Organizational Performance. The statistical population included 368 employees of west regional electricity distribution company of Kermanshah province. 188 subjects were selected through random sampling method and Cochran formula in 2012. This research was descriptive survey one and of a correlation type. Martinez-Lorente, et al, questionnaire of information technology, Shieh and Wu’s questionnaire of total quality management, and an organizational performance questionnaire made by the researchers were used to collect data. Content validity and reliability of the questionnaires showed that measurement tools enjoyed very good validity and reliability indexes. SPSS and LISREL softwares were used to analyze data. The results of linear and stepwise regression analysis at %95 showed that there were significant and positive relationship between information technology with total quality management and organizational performance, and total quality management with organizational performance. In addition, a structural equation model was used to test the conceptual model of the research and finding revealed that the model had goodness of fit.