Assessment of Impact of Communication Styles on the Work Outcomes of Medical Personnel with Emphasis on the Role of Communication Satisfaction

Organizational communication is one of the main activities of management and organization staff especially the health professions. To enhance the outcomes of working hospital managers should identify impact of communication، styles on the outcomes. Organizational citizenship behavior، organizational commitment، and job satisfaction are discussed as the most important outcomes of working for the staff. The purpose of this study is to determine the relationship between communication styles of nurses and perceived communication satisfaction and working consequences of nurses and offering a conceptual model. The study adopted a survey research strategy in order to collect data. The study population consisted of medical personnel of Ghaem Hospital in Mashhad، through which 268 patients were studied. The data were obtained through standard questionnaires. Validaty of tools through factor analysis and reliability of tools via Cronbach''s alpha were confirmed. Data were analyzed using smart pls software and related statistical methods. Results of the research indicated that communication styles of nurses with a regression coefficient of 0. 562، 0. 216، 0. 218، 0. 204 were correlated respectively with perceived communication satisfaction، job satisfaction، organizational citizenship behavior، and organizational commitment of nurses; communication satisfaction with a regression coefficient of 0. 455، 0. 316، 0. 397 had a significant relationship with job satisfaction، organizational citizenship behavior and organizational commitment of nurses. Also the role of mediate communication satisfaction between Gmmunication styles of nurses and outcomes of nurses due to aetivites، the larger level of indirect relationship was confirmed. Because communication styles have a high influence on the psychological and working consequences of nurses، the results of the study are useful for the hospital executives in order to develop efficient behavior، for success in the communication styles is the most important step for operationalization of nurses to be enjoyed.