Factors Affecting Education Quality: A Case Study in the Higher Education Center of Tehran

Today expand of university and higher education centers caused to conside quality. By the way، present research was to examine the factors that affect education quality in the Higher Education Center of Payame Noor University (PNU). This research was done survey method، and was conducted during the period 2011-2012. 117 people were selected as sample using stratified random sampling، and the required data were collected using a questionnaire developed by the researcher. Descriptive statistics and factor analysis were used for data analysis in SPSS and LISREL. The results showed that the quality of education offered in the Higher Education Center of PNU is average in terms of syllabus، student support، and distance education technology efficiency، but poor in terms of assessment and interaction. Moreover، the results of factor analysis suggested the adequacy of goodness-of-fit indices، and these factors can be used to evaluate the quality of educational services. Satisfying the huge demand for education is very costly for those offering educational services. Heavy investments in education systems، including distance education، suggest the importance of the quality and effectiveness of education. Achieving these goals requires identification of the factors that influence the quality of educational services.