A Study of the Relationship between the Factors Affecting ICT Knowledge Worker's Turnover in Iranian Mobile Telecommunication Industry Using Fuzzy Cognitive Maps Methodology

The current research has been conducted in order to study the relationship between factors affecting ICT knowledge workers’ turnover in Iranian mobile telecommunication industry. Personnel turnover in mobile telecommunication industry is one of the greatest problems facing organizations active in this sector. People، who are unsatisfied with the organization where they work، may simply leave it، because due to the growing and competitive market of this industry، many job alternatives are available to them and it is possible for them to find new jobs and to be employed by other organizations. In order to conduct this research، after reviewing the literature and seeking experts’ opinions، a survey was performed among the research experts and collected questionnaires were analyzed using one sample test. Results suggested that the main factors affecting ICT knowledge workers’ turnover include: age، educational level، organizational tenure، gender، salary، role ambiguity، task variety، job satisfaction، job alternatives، bad boss and fairness of the reward. Then، using fuzzy cognitive maps methodology، the relationship between these factors was explained.