Defining Effective Factors on Patient's Satisfaction Referring to Dental Faculty in Babol University of Medical Sciences: A Principle Step to Socially Accountable Medical Education

The satisfaction rate of clients toward the offered services qualitatively is the one of the most important indices for the evaluation of services provided in different health and treatment sections. As regards an efficient health system only through the provision of quality services can meet its mission to provide health. This study was done to evaluate the satisfaction rate of patients referred to Dentistry Faculty of Babol University of Medical Sciences، 2010. This cross sectional study was done on 500 patients referred to the Babol dental school in 2010 using questionnaires to assess their satisfaction of services. Data were analyzed by T-Test، One way ANOVA، Pearson and Spearmen correlations tests. In the present study، age and patients'' satisfaction of heath care had a direct relationship and satisfaction increased with age (p<0. 0001). But patients'' satisfaction with education level، gender، and having or not having insurance، had not statistically significant relationships (p>0. 05). On the other hand those who had a rural insurance significantly were satisfied less than others from reception of services (p=0. 003). In general، overall satisfaction score of patients in medical services was 27. 84±3. 45 (out of 40). Also %65. 1 of patients described specialized treatment services as high quality. As regards the results of the present study shows that the patients'' satisfaction of services in Babol Dental School is in the desirable level and it is hoped that with solving of existing problems، improving the quality and quantity of services and modification of reception process، the present situation can be improved.