Patients Satisfaction of the Role of Case Manager in Community Mental Health Center (CMHC)

This study was conducted to evaluate patients satisfaction of case managers’ performance and their telephone follow-up based on the collaborative care model in Community Mental Health Center (CMHC). For conducting current descriptive study، out of 991 subjects، 131 were randomly selected and investigated for their satisfaction of case managers’ behavior and service. Investigations were carried out by psychologist using telephone contact method. The data were analyzed by descriptive method. Of all follow-ups، %75. 6 of examinees answered to the case managers telephones and from these people، 94. 6% were satisfied of telephone contacts and case managers’ performance. Case manager could improve patients’ acceptance and satisfaction of treatment process.