Patient's Satisfaction and Their Problems in Emergency Department of Alzahra Hospital

Satisfactionlevel is animportant indicator for measuringthe quality of services. Enhancing the quality of services provided in the emergencydepartments need to have thecorrect understanding of the current situationand problems of thesedepartments. This study wasperformed to examine patients satisfaction andtheir problems in the emergencydepartment of Alzahra Hospital. Thisdescriptive- analytical study was done among 780 referrals admitted to emergencydepartment of Alzahra hospital in Isfahan in 2010-2011. The research tool was aquestionnaire that developed by the researchers and its reliability andvalidity were pre-approved. The SPSS software was used for data analysis. Satisfaction level of %7. 1 of people was weak، %34. 2 moderate and %58. 7 was good. Betweensatisfaction and sex، type of insurance coverage and the way of transfer tohospital was not any significant relationship (P> 0. 05). Satisfactionin all aspects (except for thesatisfaction of non-medical personnel that was not related to the frequency of admission) had a negative correlation with educationand frequency of admission (P <0. 05). The results also showed that when age increases، satisfactionof management increases and satisfaction of facilities and physical space reduce. Althoughservices provided to patients was relatively satisfactory،there was higher level of dissatisfaction about facilities and physical space. Therefore، it is recommended to create a relaxingatmosphere and improving facilities for patients and their relatives.