A survey of client satisfaction from The delivery of services in urban health centers of Yazd

Satisfaction as a key indicator of health care quality is important for development, recognition and treatment of people in need. The aim of this study was to determine the rate of satisfaction of referral people to health center of Yazd city. This was a descriptive analytic (cross- sectional) study. The participants were 360 clients referred to 13 health centers of Yazd city whom were selected by simple sampling methods. The data was collected by a standard questionnaire. After collection, the data were analyzed by SPSS 18 and descriptive tables and ANOVA and T-test. The mean age of participants was 32.81±9.96 of which 135(37.6%) were male and 224(62.2%) were female. About 303(62.2%) were married. 187(51.9%) were university educated and 15(4.2%) were illiterate. Results showed that more than 94% satisfaction of participants from the time was moderate. The satisfaction of 49.4% of participants by the behavior of employees was good. Results of the present study showed that the most discontent was of equipment, which should be considered in Planning by authorities.