Introduce and Using the Approach of Positive Deviance in Identifying Potentials for Performance Improvement of the Tenants of Yazd Science and Technology Park

In Incubators of Science and Technology parks (STPs) manifold services are presented to develop tenant institutes. There are always a few tenants institutes perform distinctively and distinguished outcomes from others, despite of similarities of services to all of them. In this research, Positive Deviants (Problem Solving Technique identified in 1990) has been used to achieve the main factors of prosperity of such bold tenants and try in recognizing solutions for distributing them to others. This research has been done in Information and Communication Incubators of Yazd Science and Technology Park (YSTP). By four essential and methodological phases, “Define”, “Determine”, “Discover”, and “Design”, Implemented solutions and behaviors of prosperous tenants to overcome difficulties and enhance developments have been recognized. Besides, using the technique “House of Quality” some findings and solutions (by changes in key processes of YSTP) is suggested to generalize the research results to other tenants. Finally, some recommendations have been added to this study.